Job Description

The Management Consultant is the key to our team's success, providing exceptional customer support in a busy and fast-paced environment. This is an exciting opportunity for a Management Consultant to join a growing company, which offers excellent benefits including regular social events and competitive performance-related bonuses.

MANAGEMENT CONSULTANT ROLE: 

This is a key role within the company focused on proactively generating new business which leads to increased customer retention for our client. This fast-paced role will utilize your skills in direct communication along with your keen attention to detail and ability to work in a team and independently.

MANAGEMENT CONSULTANT RESPONSIBILITIES:

• Train all new team members on company policies & procedures
• Ensure all team members maintain continuous training as needed
• Roleplay customer service and sales procedures daily or weekly with all appropriate team members
• Maintain a positive, productive culture among all team members
• Encourage teamwork, positivity, and accountability among all team members
• Hold regular team meetings to hold the team accountable, train on new or existing policies and procedures, maintain morale and ensure the team is operating at the highest possible level.
• Maintain accurate and timely records on all team members, including on any disciplinary processes

MANAGEMENT CONSULTANT QUALIFICATOINS: 

• Customer service-oriented and outgoing personality
• Well organized and detail-oriented
• High School degree or higher
• Fluent in English
• Experience with sales, business management or marketing a plus 
• Strong communication skills and active listening
• Ability to prioritize and adapt to different roles