Job Description

POSITION: CUSTOMER SERVICE REPRESENTATIVE

EMPLOYMENT TYPE: CONTRACT POSITION FOR 1 YEAR WITH A HIGH POSSIBILITY OF EXTENSION

SCHEDULE: 10:30AM EST – 7PM EST

Please Note - 1st 3 weeks of training will be 08:00 am – 4:30 pm EST schedule.

100% REMOTE. MUST HAVE AN AVAILABLE WORKSPACE IN A HOME WITH FLAT SURFACE AND CHAIR TO WORK REMOTELY

RESPONSIBILITIES

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive an accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sale or both.
• Requires a degree in process or equivalent and no experience.

PRE-SALE:

• Responds to customer inquiries to determine appropriate product literature and pricing schedules.
• Influences production and shipping schedules.
• Recommends price changes based on company/customer relationship; recognizes new business opportunities.

POST-SALE:

• Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems.
• Determines validity of warranty claims and schedules repair resources.
• Changes production and shipping schedules and recognizes add-on business opportunities.

Company Description

Company is one of the world’s leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. Offering a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neuro-technology & spine products to help people lead more active and more satisfying lives.