Customer Service Specialist | $1,200/week + work from home!
Job Description
Globe has been deemed an essential business throughout TX due to Covid-19. We are receiving a large in flux of requests for our services so we are seeking a full time Service Specialist to help manage this influx. Our full-time Specialists will work out of our San Antonio office. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family.
A Service Specialist sits at the intersection of our Customer Success, Product, and Engineering teams to provide a level of support that consistently delights stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate customers’ experiences.
This position implements an environment that will encourage training, development, and passion. We are on a mission to help our labor union families understand how to make the most out of their provided benefits.
You will be responsible for helping union members by providing product and service information and resolving technical issues. Work from home is available, we are working via Zoom, hence the Work from Home option!!!
*We are also looking to develop high performing Service Specialists to SERVICE SUPERVISORS (2) positions within the next 90 days.
WHO WILL LOVE THIS JOB:
BENEFITS:
We also offer a merit based promotion structure for applicants looking to advance their career into team management.
Company Description
Our San Antonio office operates as a subsidiary of Globe which is Fortune list 593 traded on the NYSE under (GL). We are in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom and is the official insurance company of the Dallas Cowboys and the Texas Rangers! Globe has maintained an A+ superior rating from AM Best Company for over 20 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine. We are currently the #1 agency in our market internationally. Globe was founded in 1900 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (20,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide).