Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Work from Home Customer Service Representative

Noblis MSD

Work from Home Customer Service Representative

Washington, DC
Full Time
Paid
  • Responsibilities

    McKean Defense is a Naval Life Cycle Management, Engineering, Enterprise Transformation and Program Management business headquartered in Philadelphia, PA. McKean’s engineers, developers, technical staff, programmers, analysts, and program managers identify and deploy new shipboard technologies, integrate information technology across shipboard platforms, and develop strategies to support the Warfighter. McKean’s employees create strategic solutions to help customers reach new levels of mission support and transform their organizations. McKean Defense values the life experiences of potential candidates, including those who have served our Military. Currently, 38% of McKean’s employees are veterans.

    The CG/LSD Modernization Manager shall provide oversight of CG/LSD Modernization teams.  Will advise/support PMS 407 with the development of an integrated plan required to accomplish modernization, maintenance, repair and reactivation (e.g., critical path analysis, milestones/key events, production schedules, manning plans, production progress, material delivery, testing, etc.).  Review/ensure production schedules support approved milestones and work packages/specifications identify gaps/potential impacts to cost/schedule.

    Required Skills

    • Ability to obtain and maintain a SECRET clearance.
    • Proven problem solver, team player and self starter that works well independently or in workgroup environments.
    • Proficiency in preparing and maintaining program briefings, position papers, spreadsheets, reports, and draft responses to Congressional, DoD, media, and industry queries, as tasked.
    • Ability to create and/or update databases and spreadsheet-analysis data in electronic formats compatible with NAVSEA-approved, web-based document sharing initiatives in support of programs to include availability planning and execution status and financial and budget updates.
    • Experienced and highly competent in communications and interfacing with program stakeholders, as required, including resource sponsors, senior navy staff, other program office codes, NAVSEA technical codes, Naval Surface Warfare Centers, NAVAIR, NAVWAR, TYCOMs, ISICs, Port Engineers, NAVSUP Weapons Systems Support (WSS), Program Manager Representatives (PMRs), other contractors, Supervisors of Shipbuilding, Regional Maintenance Centers, Master Ship Repair (MSR) Contractors, Naval Shipyards, Planning Yards and Original Equipment Manufacturers (OEMs).
    • Provide technical, programmatic and management support for recurring availability planning efforts such as: monthly availability and process improvement meetings.
    • Review changes to maintenance and modernization work package scope (range and depth), and availability schedule changes. Provide the following: (a) risk assessment of each SCD installation; (b) identify impacts to the availability execution plan; and (c) recommendations for corrective action.
    • Provide technical expertise to support the ship modernization process and recommendations for process improvements as applicable. Attend and accompany PMS 407 personnel to availability planning meetings and teleconferences (e.g. Work Package Integration Reviews (WPIRs), Maintenance Availability Duration Working Group (MADWG), NDE and Fleet Modernization Program Management Information System (FMPMIS) reconciliation and availability planning meetings, and other meetings as approved.
    • Provide on-site representatives in support of the Government Program Management Representative (PMR) offices in designated Navy homeports, as required. PMR offices provide on-site support for maintenance and modernization, ship class issues, integrated class maintenance and modernization plans, C5IMP issues, Fleet Introduction, availability planning and execution, Planning Yard, PARMs and Configuration Management and Control issues.
    • Coordinate SEA 21 program issues and concerns with the Regional Maintenance Centers (RMC). Assist PMS 407 and Government PMRs in coordinating technical issue resolution and providing liaison between ships, port engineers, TYCOMs, SEA 21, planning yards, PARMs, In-Service Engineering Agents (ISEAs), and support activities.

    Required Experience

    • 25 Years of experience in the Navy or supporting US Navy surface ships. 
    • Shipyard availability experience; Project/Program Management experience; Ship pre-commissioning or reactivation or extended availability experience. Post Major Command Commanding Officer.
    • Former AEGIS CG/DDG Commanding Officer. 5 years experience working in a program office or major staff PREFERRED.
    • 10 years project management experience; 5 years experience working in a program office or major staff DESIRED.
    • Bachelor's degree in any field DESIRED.

     

    McKean Defense is an Equal Opportunity Employer. Employment decisions are made without regard to race (as well as because of or on the basis of traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.

    McKean Defense is an E-Verify company.

     

  • Qualifications
    • Ability to obtain and maintain a SECRET clearance.
    • Proven problem solver, team player and self starter that works well independently or in workgroup environments.
    • Proficiency in preparing and maintaining program briefings, position papers, spreadsheets, reports, and draft responses to Congressional, DoD, media, and industry queries, as tasked.
    • Ability to create and/or update databases and spreadsheet-analysis data in electronic formats compatible with NAVSEA-approved, web-based document sharing initiatives in support of programs to include availability planning and execution status and financial and budget updates.
    • Experienced and highly competent in communications and interfacing with program stakeholders, as required, including resource sponsors, senior navy staff, other program office codes, NAVSEA technical codes, Naval Surface Warfare Centers, NAVAIR, NAVWAR, TYCOMs, ISICs, Port Engineers, NAVSUP Weapons Systems Support (WSS), Program Manager Representatives (PMRs), other contractors, Supervisors of Shipbuilding, Regional Maintenance Centers, Master Ship Repair (MSR) Contractors, Naval Shipyards, Planning Yards and Original Equipment Manufacturers (OEMs).
    • Provide technical, programmatic and management support for recurring availability planning efforts such as: monthly availability and process improvement meetings.
    • Review changes to maintenance and modernization work package scope (range and depth), and availability schedule changes. Provide the following: (a) risk assessment of each SCD installation; (b) identify impacts to the availability execution plan; and (c) recommendations for corrective action.
    • Provide technical expertise to support the ship modernization process and recommendations for process improvements as applicable. Attend and accompany PMS 407 personnel to availability planning meetings and teleconferences (e.g. Work Package Integration Reviews (WPIRs), Maintenance Availability Duration Working Group (MADWG), NDE and Fleet Modernization Program Management Information System (FMPMIS) reconciliation and availability planning meetings, and other meetings as approved.
    • Provide on-site representatives in support of the Government Program Management Representative (PMR) offices in designated Navy homeports, as required. PMR offices provide on-site support for maintenance and modernization, ship class issues, integrated class maintenance and modernization plans, C5IMP issues, Fleet Introduction, availability planning and execution, Planning Yard, PARMs and Configuration Management and Control issues.
    • Coordinate SEA 21 program issues and concerns with the Regional Maintenance Centers (RMC). Assist PMS 407 and Government PMRs in coordinating technical issue resolution and providing liaison between ships, port engineers, TYCOMs, SEA 21, planning yards, PARMs, In-Service Engineering Agents (ISEAs), and support activities.