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Customer Service Representative - Waco

MPW Industrial Services

Customer Service Representative - Waco

Georgetown, KY
Full Time
Paid
  • Responsibilities

     

    MPW is a family-owned, leading industrial services provider in North America.  We are seeking a bi-lingual field recruiter to support our team in the Georgetown, Kentucky area. 

     

    The ideal candidate will work closely with the team to achieve staffing objectives determined by hiring managers and operations through a combination of recruiting activities - social media, applicant tracking system, outbound recruiting/networking with the community, employee referrals, etc. 

     

    We offer Paid Vacation, Medical/Dental/Vision benefits, 401(k), tuition reimbursement, flexible scheduling, and more!

     

    Achieves staffing objectives by recruiting and evaluating job candidates in partnership with hiring managers. Works in conjunction with operations to ensure best use of employee roster for staffing project and daily work. Understand and enforce MPW policies.

     

    ESSENTIAL FUNCTIONS:

    1. Work with management to identify the staffing needs of the company.

    2. Understand functional hiring needs and translate those needs into effective sourcing strategies.

    3. Partner with hiring managers and candidates to ensure a seamless onboarding experience.

    4. Proactive research of industry competitors and overall familiarity with local and regional talent pools.

    5. Successfully source and screen candidates and present them to appropriate hiring teams.

    6. Understand candidate requirements, providing compensation guidance to the business to successfully negotiate and close candidates.

    7. Manage recruiting process in compliance with regulatory practices and internal processes.

    8. Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

    9. Present offer to hourly candidates, establish start dates, schedule pre-employment testing, and prepare new-hire paperwork.

    10. This position will also assist the HR Generalists and HR Manager with other HR and recruiting duties when necessary.

    11. Performs other duties as directed.

     

    KEY BEHAVIORS:

    1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

    2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

    3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.

    4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.

    5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

     

    Required Skills

    N/A

    Required Experience

    1. Associates degree in business related field or Human Resources preferred.

    2. Proficient computer skills including MS Office.

    3. 1-2 years HR experience preferred but not required.

    4. Broad understanding of sourcing and recruiting techniques.

    5. Must be well organized and able to coordinate multiple tasks and requests.

    6. Must be able to demonstrate recruitment networking and creative sourcing skills.

    7. Ability to work independently and proactively anticipate the needs of the business.

    8. Ability to work in a fast-paced, high volume work environment.

    9. Display a friendly and approachable demeanor.

    10. Professional oral and written interpersonal communication.

    11. Ability to travel to various sites and branches as the business demands is required.

     

  • Qualifications

    N/A