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Customer Service Manager

HOK

Customer Service Manager

Chicago, IL
Full Time
Paid
  • Responsibilities

    HOK seeks a Design Consultant to join our EXPERIENCE DESIGN team.  Under the direction of senior staff, the successful candidate will create contract documents for use on EXPERIENTIAL GRAPHIC DESIGN PROJECTS for a variety of clients and building types. This position can be located in Chicago, Houston, Kansas City, Los Angeles or New York.  Please make sure to indicate which office(s) you are interested in working.

     

    To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    RESPONSIBILITIES:

    • Design and develop experiential wayfinding, branding and graphic design projects.
    • Provide design documentation, planning, programming and coordination for all aspects of project delivery from pre-design through construction administration.
    • Create graphic images, renderings, animations and detailed drawings for presentation and construction.
    • Provide production and construction administration assistance to the senior staff and other designers.
    • Conceptualize ideas and translate them into complete construction documents and specifications.
    • Foster a commitment to external and internal client service.
    • Travel may be required.
    • Overtime may be required.
    • The job duties and requirements that this document describes may be altered or supplemented at any time at the sole discretion of HOK.

     

    Required Skills

    SKILLS & COMPETENCIES:

    • Knowledge of the experiential graphic design process.
    • Knowledge of graphic design and multi-media applications required.
    • Knowledge of construction documentation and specification techniques.
    • Must possess design talent, creative energy and organizational skills required
    • Ability to communicate effectively, both verbally and in writing required
    • Ability to visualize concepts in perspectives, renderings, sketches and illustrative elevations required
    • Proficiency in Adobe Creative Suite required
    • Proficiency in MS Office and MS Teams required
    • Knowledge of REVIT is a must. 
    • Knowledge of Rhino and Sketchup is a plus.
    • Knowledge about design elements, such as color and composition required
    • Ability to effectively meet deadlines.
    • Ability to anticipate, identify and troubleshoot problems and recognize alternative actions.
    • Ability to provide excellent, consistent service to internal and external clients in a supportive and professional manner is required
    • Ability to work independently and as part of a team environment and must possess good interpersonal skills.

     

    Required Experience

    EDUCATION & EXPERIENCE:

    • Bachelor’s degree in graphic design, architecture, industrial design or related field.
    • 1-3 years of professional experience; or an equivalent of education and experience required
    • LEED credential required within 12 months of employment

     

    HOK is a drug-free workplace.  HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

     

    Candidates for this position are required to be fully vaccinated against COVID-19 as an essential job function. Candidates must be able to perform all essential job functions, with or without reasonable accommodation.

     

  • Qualifications

    SKILLS & COMPETENCIES:

    • Knowledge of the experiential graphic design process.
    • Knowledge of graphic design and multi-media applications required.
    • Knowledge of construction documentation and specification techniques.
    • Must possess design talent, creative energy and organizational skills required
    • Ability to communicate effectively, both verbally and in writing required
    • Ability to visualize concepts in perspectives, renderings, sketches and illustrative elevations required
    • Proficiency in Adobe Creative Suite required
    • Proficiency in MS Office and MS Teams required
    • Knowledge of REVIT is a must. 
    • Knowledge of Rhino and Sketchup is a plus.
    • Knowledge about design elements, such as color and composition required
    • Ability to effectively meet deadlines.
    • Ability to anticipate, identify and troubleshoot problems and recognize alternative actions.
    • Ability to provide excellent, consistent service to internal and external clients in a supportive and professional manner is required
    • Ability to work independently and as part of a team environment and must possess good interpersonal skills.