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Bilingual Customer Retention Representative (WFH - Houston)

Aspire Health Alliance

Bilingual Customer Retention Representative (WFH - Houston)

Braintree, MA
Full Time
Paid
  • Responsibilities

    ACCS Administrative Assistant and Data Specialist-Full time weekdays!

    This support member to the ACCS multidisciplinary team is responsible for organizing, coordinating and monitoring all non-clinical operations ACCS team under the direction of the Program Director.  This position will work closely with the Aspire Quality team to collect, review, input and provide data reports for all ACCS data requirements.  Requires a valid driver’s license and access to personal vehicle for client transportation.

    Coordinate all non-clinical functions of ACCS                                                                                                                                        

    • Working with the program leadership and the Aspire Quality Department. Develop, implement and review data collection methods to ensure the most accurate data is collected.  Review all data for trends and discrepancies.  Input all data into the DMH system accurately.  Create reports that are presented to program leadership, quality and senior leadership.    This would be working with both ACCS teams.
    • Working with the program leadership will develop trainings for staff on data collection and review and will implement the trainings as needed
    • Respond quickly and accurately to unplanned data requests.
    • Flexible with time in order to support program needs.                            
    • Order and maintain unit supplies, equipment, and furniture; arrange for repair of office furniture and equipment; record mileage logged on program vehicle; and arrange for maintenance of program vehicles
    • Record admissions and discharges to provide a source of information for statistical reports                                  
    • Maintain ACCS client charts according to DMH including the following: set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available                                            
    • Update and maintain a policies and procedures manual to assure that current and accurate information is available to staff
    • Type letters, memos, and reports as needed                                                    
    • Prepare letters to request medical records and client authorizations and maintain log of requests and records received
    • Sort, route, and prioritize incoming mail with distribution to appropriate staff
    • May be requested to provide transportation to clients if needed
    • Performs other duties as assigned

    Required Skills

    • Ability to assess and analyze data and create reports and graphs in order to present data to external and internal people.
    • Excellent communication, organization, and time management skills
    • Ability to work with a multiple level within the organization across multiple programs

     

    Required Experience

    • Prior experience with office management required, in a behavioral healthcare or medical office preferred
    • Computer proficiency including Microsoft Office, excel, power point, and the ability to learn new applications
    • High School or GED required. Associate or Bachelor’s degree in human services preferred
    • Experience with working with individuals with severe and persistent mental illness preferred

     Aspire Health Alliance is proud to be an equal opportunity employer.

  • Qualifications
    • Ability to assess and analyze data and create reports and graphs in order to present data to external and internal people.
    • Excellent communication, organization, and time management skills
    • Ability to work with a multiple level within the organization across multiple programs