JOB DESCRIPTION
POSITION
Customer Quality Engineer
Permanent/Contract
Permanent
LOCATION
Southfield, MI USA
DIVISION & CUSTOMER
Seating
DEVELOPMENT MOVE
REPORTING TO
Sr. Quality Manager
REQUIRED BY
WORKING CONDITIONS
40-50% Travel may be required within NA
OVERALL PURPOSE OF THE JOB
Support on site for customer requirements, giving feedback to Lear about complaints, issues, reports, engineering changes, suggestions for improvement, as well as revision of key process indicators in Customer Metrics in Scorecard. Responsible to inspect and validate the finish goods at customer site. To lead proactive engagement with the customer base to ensure customer satisfaction and develop customer relationships.
MAIN RESPONSIBILITIES
- Support on site for customer requirements, giving feedback to Lear about complaints, issues, reports, engineering changes, suggestions for improvement, as well as revision of key process indicators in Customer Metrics in Scorecard. Responsible to inspect and validate the finish goods at customer site.
ESSENTIAL FUNCTIONS:
- Key interface with Quality between Customer and Lear.
- Communicate effective and immediately to Lear when any plant customer notification which could affect Scorecard occurs.
- Present status and/or resolution of any problem to Management Team of Customer site if they requested.
- Facilitate of visits of Lear to Customer plant.
- Address the need of resources from and to customer by Lear to meet the observed needs.
- Participate with the Quality and Design Customer Team during the investigation of emerging problems.
- Execute daily routines of functional and visuals inspections of Lear fabric parts at Customer Site and Customer or Lear Sequencing Centers for components, assemblies, service parts, deliveries and any other finish goods and/or service provided by Lear to Customer.
- Conduct the closure of corrective actions and communicate at Customer site to all involved areas.
- Conduct the disputes in representation of Lear at first instance with Customer Quality.
- Participate in Plant Daily Meetings when on site at Lear Guilford.
- Communicate with the Plant to solve process abnormalities and contribute with improvements that can generate defects non-attributable to Lear and provide feedback to manufacturing process in cases of adjustments or improvements requested by customer.
- Monitor assembly line to assure and avoid any internal impact because of Lear parts.
- Perform the fabric inspection (rework and containment when required) and generate the clean points for customer in case of issues generated by Lear and hold follow-up meetings to assure the closure of corrective actions. (LQTS8D problems).
- Ensure immediate containment activities when a customer complaint is communicated
- Attend and give service with customer to track engineering changes, reports, complaints, deliveries. Suggestions for improvement in the plans of customers. Generate requirements of studies (full layout) if required
- Monitoring Customer ratings. Daily review of systems, indicators of the inspection performed at customer site.
- 5 Why and generating alerts in the different processes, Final Audit problems, Customer (Feedback)
- Control and administration for 3rd party sorting companies for reworks or inspections.
- Customer System continuous monitoring to assure claims countermeasures are uploaded in time.
- Provide immediate communication to Plant and complete and clear information for quality alerts generation in case of customer complaint or detect non-conformance material in sequence center. (Clear pictures, frame ID, problem description, defect, quantity, etc.) for effective problem solving in manufacturing plant.
- Create communication links and effective relationships with shop floor and administrative personnel at the Customer site plant.
- Collaborate with Team Leaders, for inspection cycle time inspection, define inspections that need to add or eliminate depending on current needs of customer.
- Prepare and send daily KPI´s to manufacturing site. (quarantine inventory, containment's status, customer complaints, deliveries, etc.)
- Monitoring of NG material, ensuring the disposal of NG material (system and physical scrapping) and monitoring the release of NG material in accordance with FIFOs at customer site. occasionally at Lear Sequencing Centers.
- Provide mentoring and training to the required personnel if it's needed.
KEY SKILLS AND QUALIFICATIONS
- KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong organizational, analytical and problem-solving skills.
- Effective communication, presentation, interpersonal, and organizational skills.
- Ability to conceptualize, analyze, plan and organize projects.
- Knowledge and ability to understand and apply process audit principles (IATF/VDA).
- Experience in quality control program operations, to include standards & measurement techniques.
- Ability to apply quality control theories and principles to an operational environment.
- Six Sigma or Lean skills and tools exposure advantageous.
- Must excel at working in a team environment.
- Ability to communicate detailed, technical initiatives to non-technical people.
- Ability to work in a fast paced, dynamic environment
- EDUCATION AND EXPERIENCE:
- Bachelor’s degree in engineering or equivalent specialized experience.
- Automotive textile experience preferred
- Experience in a multi-customer role.
- 3+ years’ experience with Quality Assurance programs.
- LICENSING AND CERTIFICATION:
- Professional auditing experience preferable. Quality certification, or RAB certification, preferred.
Required Skills
Required Experience