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Part-Time Customer Retention Supervisor (Internal Only)

MPW Industrial Services

Part-Time Customer Retention Supervisor (Internal Only)

Chattanooga, TN
Full Time
Paid
  • Responsibilities

     

    The purpose of this position is to perform the maintenance, repair, and operations duties as required per the scope of the contract with the FEM customer.

     

     

    ESSENTIAL FUNCTIONS:

     

    1. Pull TO orders (verifying part#, corp.#, and quantity pulled)

    2. Assist customer’s associates looking for parts

    3. Be able to utilize the SAP data base system

    4. Deliver line down parts when needed

    5. Pick and ship all pulled TO’s

    6. Receive incoming packages (verifying part#, incoming quantity and on-hand)

    7. Put away incoming parts (verifying part #, incoming quantity and on-hand quantity)

    8. Rotate stock insuring FIFO

    9. Locate new incoming parts

    10. Perform daily deliveries

    11. Perform daily combined audit counts

    12. Perform daily cycle count audits

    13. Process RMA’s

    14. Keep all storage locations straight and organized

    15. Do daily COP

    16. Ship domestic and international parts

    17. Assist in investigating discrepancies on audits and cycle counts

    18. Must be able to operate various Powered Industrial Vehicles (i.e. sit-down forklift, stand-up forklift, walkie pallet jack, personnel carrier, etc.)

    19. Must be able operate box truck

    20. Perform other duties as directed

     

     

    ADDITIONAL RESPONSIBILITIES:

     

    1. Follow OSHA guidelines and MPW safety standards

    2. Ability to follow directions as provided by supervisor.

    3. Reports any and all issues to the supervisor immediately

    4. Demonstrates a considerate, friendly, and constructive attitude toward fellow employees and the customer (HONDA).

     

     

     

    KEY BEHAVIORS:

     

     

    1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

    2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

    3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.

    4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.

    5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

     

     

    Required Skills

     

    PHYSICAL REQUIREMENTS:

     

    1. Ability to move up to 50 Lbs., with or without accommodation.

    2. Ability to maintain a consistent workload that involves physical manual labor.

    3. Ability to maintain alertness and fitness for duty.

    4. Ability to position oneself for work conducted in and around confined spaces.

    5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.

    6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.

     

     

    Required Experience

     

    1. High School Diploma or equivalent, preferred.

    2. Some High School education acceptable.

    3. Able to work safely and efficiently.

    4. Must have valid driver’s license, within acceptable MPW driving standards, and ability to obtain and maintain DOT medical card (non-CDL).

    5. Forklift, Receiving, and Computer knowledge a plus but not required.

    6. Understanding of mechanical concepts and applications.

    7. Experience working in a manufacturing environment preferred.

    8. Professional oral and written interpersonal communications.

     

     

  • Qualifications

     

    PHYSICAL REQUIREMENTS:

     

    1. Ability to move up to 50 Lbs., with or without accommodation.

    2. Ability to maintain a consistent workload that involves physical manual labor.

    3. Ability to maintain alertness and fitness for duty.

    4. Ability to position oneself for work conducted in and around confined spaces.

    5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.

    6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.