Role Description

This is a full-time hybrid role for a Relocation Consultant in the Chicago Area. You are responsible for facilitating the overall relocation process of our client's transferring employees and families. You will be their main contact for coordinating all aspects of their move.

• Primary contact for every phase of the relocation
• Needs assessment at the beginning of the relocation and counseling on relocation policy benefits
• Adjust services and counseling to changing needs and conditions during the move
• Provide coordination of benefits including home marketing, home finding, home sale (GBO/BVO), mortgage
• Provide coordination of benefits including household goods, temporary housing, and others
• Ability to create a relocation budget and manage expenses within that budget
• Provide recommendations for solutions outside the scope of your authority
• Review and evaluate exception request and challenging situations
• Understand and manage costs and expenses related to relocation deliverables
• Manage issues that arise in the process with a proactive approach
• Accurately document conversations, exceptions, and correspondence in a timely fashion
• Maintain file documentation and ensure data integrity
• Participate in special projects in support of the team and leadership
• Assist with the training of new team members
• Nights and weekends situational light work will be necessary at times

Qualifications

• Corporate Relocation and Real Estate knowledge
• Experience in consulting and providing excellent customer service
• Strong communication skills
• Ability to work both independently and as part of a team
• Experience working in the relocation industry is a plus