Job Description

The successful IT Support Specialist will be responsible for utilizing his/her skills resolving technical problems within the IT Operations Group that cover a multitude of technical disciplines. Successful candidate will display a high level of ownership for IT Operations within the Seattle, WA site. Seeking individuals who are willing to work hard while maintaining a high level of customer service delivery. For our IT team to be successful, we must see no job as too small and no challenge as too big!

RESPONSIBILITIES INCLUDE:

• Tier 1 and Tier 2 technical support (SW/HW)
• Receiving/inventorying of IT assets & small parts
• Configuration and deployment of IT assets
• Imaging IT computer assets
• Basic repairs of IT assets
• Managing 3rd party repair agents
• Preparation of all new hire equipment and supporting the People team at new hire orientation
• Removal of IT assets from employees who have been offboarded
• Manage the RMA and repair process for all devices under warranty
• A/V and telephony (Zoom + Zoom Rooms) administration and maintenance
• Proactive/preventative engagement discovery

BASIC QUALIFICATIONS

• Minimum of 3 years of configuring and installing computer hardware and software
• Deep experience in Microsoft Office 365 applications as well as Windows 10 and the Adobe Suite
• Demonstrable ability to work and make decisions independently in a fast-paced production environment
• Excellent written and verbal communication skills
• High school diploma or equivalent
• Authorization to work in the U.S. without sponsorship

PREFERRED QUALIFICATIONS

• A+, Network +, or other IT industry standard certifications
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining printers, troubleshooting laptops (PCs and Macs)
• Ability to prioritize work based on business objectives
• Service Management, Project Management, and Inventory Management skills IT Support

Specialists must have the ability to lift up 30lbs as well as being able to be mobile (walking, crawling under desks, climbing a ladder, etc.) with or without reasonable accommodation.

Company Description

Founded in 1989, Glotel opened its doors as a services and staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients needs and solutions.