GLUTE CAMP & FITNESS is an all women's training facility. Our goal is to empower and help women create the best version of themselves!

**This job is part time, the available shift is Mornings 5:20 am - 9:30 am.

The Front Desk Attendant is responsible for delivering superior customer service to our members and guests, as well as assist with operational tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Appointment Booking & Front Desk Customer Service

Ensures that guests and members are warmly greeted and promptly assisted

Ensures incoming calls are answered in a professional and efficient manner

Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.

Ensure that appointments are booked.

Ensures proper member check-in procedures are followed

Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

Immediately reports or escalates to management any unsafe conditions or emergency situations

Guest Introduction and Membership Presentations

Ensure all non-members complete waiver and are introduced to Coach prior to class.

Use the company approved presentation when presenting membership options to non-members.

Club Operations and Administration

Keeps front desk and lobby neat and clean at all times

Capture, log, and deliver progress pictures and weight of clientele

Calls all past due members regarding late dues and down payments

Follow up with members that have enrolled to ensure we are exceeding expectations.

Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Mandatory Meetings: Monthly “All Team Meeting” and are mandatory.

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

Must be energetic and possess a very friendly, outgoing personality and positive attitude

Possess strong interpersonal and communication skills, including telephone etiquette

Possess a strong customer service focus, diplomacy and professionalism

Understands and follows oral and written instructions.

Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

High school diploma or GED required

Current CPR/AED certification is a plus