Job Description

We are seeking a Customer Experience Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Ability to take inbound calls, as well as make warm outbound calls.

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

The Goettl name has been recognized for excellence in heating and air conditioning installation and service for over eight decades, since originally established by Gust and Adam Goettl. Goettl has succeeded and prospered through seven decades of business and technology changes and transitions. Do you want to be part of an award-winning team that you can be proud of? Do you want year-round work and drive a clean new truck? Do you want to be in control of how much you make? Then we are the company for you. You hear Goettl Air Conditioning & Plumbing on the radio all the time. So does everyone else. We’ve got a LOT of work.