Job Description

JOB FUNCTION: Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives.

DUTIES AND RESPONSIBILITIES: • Professionally process outbound calls and/or customer service calls

• Respond to customer questions

• Resolve customer issues · Pray with those in need

• Record and verify accurate information on all calls

• Adhere to the work schedule provided

• Positively and respectfully communicate with customers

• Maintain a high level of punctuality · Maintain consistent, reliable attendance standards

• Maintain company and client confidentiality

• Meet established sales/fundraising goals on outbound projects

• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

QUALIFICATIONS:

• Customer service experience preferably in a quiet environment.

• Flexible work schedule; must be able to work on Sunday

• Clear, professional, and positive verbal communication

• Possess the ability to work independently

• Possess basic computer skills

• Must successfully complete company training

• Meet background and credit check requirements if applicable

• Must be willing to learn and improve in all skill areas

SERVICE SKILLS:

• Strong interpersonal skills

• Ability to effectively manage time

• Independent and self-motivated

• Excellent verbal and written communication skills

• Excellent customer service skills and vocal skills

• Good analytical skills TECHNICAL AND OFFICE

REQUIREMENTS:

• Must have a headset

• Must have a basic, dedicated analog phone line (optional)

• Must have DSL or cable high-speed internet; dial-up/satellite internet is not acceptable · Must have a minimum of 1.0 MB of bandwidth

• Must have an updated PC with Windows 2010 or better

• Must have a quiet workspace

• Must provide documentation of the high-speed internet and analog phone line connectivity

• Must maintain financial obligations necessary to work – internet and phone bills paid

Company Description

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