Job Description

WHO WE ARE

Golden Hippo is a young, growing direct to consumer digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most - our customers. Our e-commerce platform enables us to do so powered by incredible tech talent. We're growing fast, but our core values remain the same as when we were founded in 2010.  If you're passionate about cutting edge marketing and technology, design, copywriting, video editing, and the operations behind all this, we want to hear from you. And if you are results driven, ambitious, a creative problem-solver, have a positive energy, collaborative and team oriented, and a continuous learner we might just be the perfect place for you!

THE ROLE

Golden Hippo is currently looking for a SR. CUSTOMER CARE ASSOCIATE who will be responsible for assisting in the day to day operations of the Customer Care team at Golden Hippo. This role will focus on work behind the scenes as an integral support system for this large, growing team with many moving pieces. We are looking for someone who is extremely detail-oriented and has experience working cross-functionally with various teams. All we are missing is YOU!

WHY YOU SHOULD WORK WITH US

Here at Golden Hippo we work in a lively, laid back work environment with a fully stocked kitchen for our employees to use. We pride ourselves in our incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant and inclusive culture of belonging where our employees feel respected and empowered. We also offer:

• Competitive salary (DOE)
• Employer-paid benefits (medical, dental, vision, life...)
• Matching 401K plan
• In-office CrossFit gym with professional coaches
• Yoga and meditation breaks
• Casual, "no dress code" atmosphere and an open, inspiring office space
• Ongoing learning and development opportunities such as manager and employee development classes, book clubs, webinars, mentorship program, Hippo Talks, and much more. 
• Regular celebrations and happy hours
• Highly interactive work with a talented, diverse, passionate team
• UNLIMITED room for growth and results-based pay increases

See what it’s like working at Golden Hippo! 

WHAT YOUR DAY WILL LOOK LIKE

• Review daily warehouse reports and coordinating communication to customers 
• Communicating information across various channels to ensure consistent messaging to customers
• Assisting and managing special projects
• Seeking out trends from customer interactions and sharing them with various departments
• Working closely with Supply Chain to provide accurate shipping timelines for customers

IDEAL CANDIDATES WILL HAVE

• High School Diploma or equivalent, Associate’s Degree
• 3+ years of Customer Service Experience    
• Experience working in a role that requires attention to detail 
• Superior time management skills 
• Superior verbal and written communication skills to communicate project statuses, updates, issues, etc. 
• Naturally curious and takes initiative 
• Ability to multitask and stay organized with a heavy workload 
• Experience with Excel
• Knowledge of call center environments a plus

Golden Hippo is always looking for smart, driven self-starters who are excited to build a place for themselves in one of the most fun, exciting companies in Los Angeles.  If you thrive on community and communication, learning from your failures, and embracing the unexpected, Golden Hippo just might be the place for you.

GOLDEN HIPPO COMPANY CULTURE HIGHLIGHTS:

• Winner of Comparably's Award for Best Company in Los Angeles 202019
• Winner of Comparably's Award for Best Company Happiness 202018
• Golden Hippo is ranked in the top 5% of companies for Work Culture on Comparably.

Check us out on Comparably! 

EQUAL EMPLOYMENT OPPORTUNITY Golden Hippo strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.  We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Hippo recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Hippo may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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