Job Description

WE’RE LOOKING FOR NEW TALENT TO JOIN OUR FAMILY OF COLLABORATORS!

GOLDEN WEST PACKAGING GROUP IS A PACKAGING LEADER WITH 13 MANUFACTURING FACILITIES. AS THE LOGISTICS SECTOR CONTINUES TO GROW, WE’RE CREATING NEW KEY EXECUTIVE OPPORTUNITIES. WE ARE HELPING TO DELIVER DREAMS IN A BOX WITH THE GOAL OF HELPING OUR CUSTOMERS SELL MORE PRODUCTS. COME MAKE YOUR MARK AT A COMPANY THAT CELEBRATES YOUR INDIVIDUALITY, SKILLS, AND TALENTS. JOIN US IN REIMAGINING OUR ORGANIZATION BY BRINGING ON TALENTED INDIVIDUALS WHO CAN CONTRIBUTE TO OUR SUCCESS.

JUST LIKE OUR PACKAGING PLAYS AN INTEGRAL ROLE IN THE DELIVERY OF GOODS TO THE END-CONSUMER, WE VALUE THE ESSENTIAL ROLE OF EACH OF OUR EMPLOYEES. COME DISCOVER WHAT YOUR FUTURE HOLDS AT GOLDEN WEST PACKAGING GROUP. WE HAVE OPPORTUNITIES AT ALL OF OUR LOCATIONS

WE LOOK FORWARD TO MEETING WITH YOU AND BECOMING A PART OF THE GOLDEN WEST FAMILY. APPLY TODAY!

IN THIS ROLE YOU WILL BE REPORTING TO THE CS MANAGER AND WILL BE INSTRUMENTAL IN DRIVING THE GROWTH OF THE ORGANIZATION AT OUR LATHROP LOCATION.

RESPONSIBILITIES:

OVERALL RESPONSIBILITY FOR A CSR, ARE AS FOLLOWS; CUSTOMER AND SALES REP CONTACTS, QUOTING, ORDER ENTRY, ORDER PROCESSING, AND ORDER SHIPPING.

• MAINTAIN COMMUNICATION BETWEEN CUSTOMER, SALES REPS AND VENDORS VIA PHONE AND EMAIL

• ATTEND SCHEDULING MEETINGS WHEN REQUESTED, PRESENT NEW OPPORTUNITIES OR REPEAT PROJECTS

• ASSIGN TASKS ASSOCIATED TO OTHER DEPARTMENTS TO ACHIEVE THE INFORMATION NEEDED TO QUOTE NEW PROJECTS OR TO UPDATE EXISTING PROJECT QUOTES

• WORKS DIRECTLY WITH THE ESTIMATING TEAM, PROVIDES VENDOR QUOTES FOR EXISTING AND OR NEW PROJECTS

• ENTER ORDERS INTO ENTERPRISE RESOURCE PLANNING (ERP), FOLLOW UP AND ADJUST AS NECESSARY

• REVIEW AND CONFIRM ANY NEW ORDERS THAT COME IN WITH THE SALES REP FOR CORRECTNESS BEFORE PROCESSING

• ACKNOWLEDGE CUSTOMER PURCHASE ORDER WITH ACCEPTANCE OR UNDER REVIEW STATUS TO DETERMINE IF PRICING HAS BEEN UPDATED AND OR APPROVED BY MANAGEMENT

• REVIEW AND ENSURE THAT ALL ORDERS ARE ENTERED CORRECTLY, ARE ON-TIME, DELIVERIES MEET INCLUDING DIRECT SHIPMENTS, AND OTHER PRODUCT QUALITY AND PERFORMANCE ISSUES ARE BEING MET

• PROCESS PURCHASE ORDERS WHILE MONITORING CUSTOMER OWNED INVENTORY AND WAREHOUSE STOCK ITEMS FOR CORRECT QUANTITY, MIN/MAX AND CURRENT COST PRICING

• PROVIDE CUSTOMERS AND SALES REPS AS TO AVAILABILITY OF STOCK, SLOW-MOVING ITEMS, AND FAST-MOVING ITEMS

• KEEP SALES REPS AND MANAGEMENT INFORMED OF PROBLEMS AND SITUATIONS THAT MAY AFFECT THE PERFORMANCE OF PRODUCTION, SCHEDULING, AND SHIPPING

• HANDLE CUSTOMER COMPLAINTS, QUESTIONS, AND FOLLOW-UP WITH APPROPRIATE INT/EXT PERSONNEL AS REQUIRED

• FORWARD COMMUNICATIONS TO APPROPRIATE INT/EXT PERSONNEL – CUSTOMER ORDER CHANGES, DRS, ASN, COA’S

• COMPLIES WITH COMPANY POLICIES AND PROCEDURES

• INTERFACE WITH CUSTOMERS, SALES, DESIGN, ESTIMATING, PRODUCTION, SHIPPING, ACCOUNTING PERSONNEL

• ADDITIONAL DUTIES AS ASSIGNED BY MANAGEMENT

QUALIFICATIONS AND EDUCATION REQUIREMENTS

EDUCATION:

• HIGH SCHOOL DIPLOMA OR GED

• THREE YEARS’ EXPERIENCE IN PROJECT-BASED CUSTOMER SERVICE ENVIRONMENT

• THREE YEARS’ EXPERIENCE IN A MANUFACTURING ENVIRONMENT

SKILLS & QUALIFICATIONS:

EXPERIENCE IN THE FULFILLMENT ASSEMBLY AND CO-PACKING INDUSTRY

EXPERIENCE IN THE CORRUGATED CONTAINER INDUSTRY OR PRINT HOUSE

COMPUTER LITERATE IS A MUST (ONLINE SEARCHING, OUTLOOK EMAIL, MS EXCEL, MS WORD, FILE EXPLORER, CLOUD FILE MANAGEMENT AND SERVER FILE MANAGEMENT)

EXPERIENCE WITH AMTECH, SHIPSTATION, NETSUITE, AND UPS/FEDEX PLATFORMS - CAN TYPE AT LEAST 40 WPM

• LANGUAGE SKILLS

• STRONG COMMUNICATION SKILLS

• ABILITY TO READ AND INTERPRET DOCUMENTS SUCH AS BUSINESS AND PERFORMANCE REPORTS, OPERATING AND MAINTENANCE INSTRUCTIONS AND PROCEDURE MANUALS

• ABILITY TO WRITE CUSTOMER ORDERS AND REQUIREMENTS AND CORRESPONDENCE

• ABILITY TO SPEAK EFFECTIVELY BEFORE GROUPS OF CUSTOMERS, THE GENERAL PUBLIC, MANAGERS, AND OTHER EMPLOYEES OF THE ORGANIZATION

MATHEMATICAL SKILLS

• ABILITY TO CALCULATE FIGURES AND AMOUNTS SUCH AS DISCOUNTS, INTEREST, COMMISSIONS, PROPORTIONS, PERCENTAGES, AREA, AND VOLUME

• ABILITY TO COMPUTE RATES AND RATIOS

• ABILITY TO GENERATE AND INTERPRET GRAPHICAL REPRESENTATIONS

REASONING ABILITY

• ABILITY TO SOLVE A VARIETY OF PROBLEMS AND DEAL WITH A VARIETY OF SITUATIONS WHERE ONLY LIMITED INFORMATION OR STANDARDIZATION EXISTS

• ABILITY TO INTERPRET A VARIETY OF INSTRUCTIONS FURNISHED IN WRITTEN, ORAL, DIAGRAM, OR SCHEDULE FORM

TECHNICAL SKILLS

• COMPUTER LITERATE (MS OFFICE INCLUDING WORD AND EXCEL AND DATA ENTRY SKILLS)

• APPLICATION KNOWLEDGE OF PRODUCTS AND PRODUCTION PROCESSES

PHYSICAL DEMANDS

• EMPLOYEES ARE REGULARLY REQUIRED TO WALK, TALK, HEAR, STAND, AND SIT

• VISION REQUIREMENTS INCLUDE: CLOSE VISION, DISTANCE VISION, COLOR VISION, PERIPHERAL VISION, DEPTH PERCEPTION, AND ABILITY TO ADJUST FOCUS.

WORK ENVIRONMENT

• WHILE PERFORMING THE DUTIES OF THIS JOB IN THE PLANT, THE EMPLOYEE IS EXPOSED TO WET AND/OR HUMID CONDITIONS,

• MOVING MECHANICAL PARTS, AND FUMES OR AIRBORNE PARTICLES. THE NOISE LEVEL IN THE PLANT WORK ENVIRONMENT IS USUALLY LOUD SO MUST FOLLOW ALL SAFETY POLICIES

LEADERSHIP ATTRIBUTES

• THE INDIVIDUAL MUST POSSESS THE FOLLOWING:

• SUPERIOR TIME MANAGEMENT SKILLS INCLUDING THE ABILITY TO MANAGE MULTIPLE ISSUES CONCURRENTLY AND THE ABILITY TO LEAD AN EFFECTIVE AND EFFICIENT MEETING.

• SUPERIOR COMMUNICATION SKILLS.

• EXCELLENT CRISIS MANAGER WHO DEMONSTRATES A HIGH EMOTIONAL CONTROL UNDER ADVERSE CONDITIONS AND CAN LEAD SELF AND OTHER PERSONNEL TO A SUCCESSFUL RESOLUTION.

• EXCELLENT EMPLOYEE RELATIONS SKILLS INCLUDING BEING AN ACTIVE LISTENER, UNDERSTANDING HOW TO APPRAISE PERSONNEL, APPLYING BOTH POSITIVE AND CORRECTIVE FEEDBACK, BEING ABLE TO RESOLVE CONFLICTS EITHER INVOLVING THE SUPERVISOR DIRECTLY OR AS A THIRD PARTY, UNDERSTANDS AND DEMONSTRATES POSITIVE MOTIVATIONAL SKILLS INCLUDING COACHING AND DELEGATION TECHNIQUES.

• DEMONSTRATED CONFIDENCE INCLUDING PROVIDING A CONSISTENT STYLE WITH AN ACCEPTABLE LEVEL OF PROFESSIONAL ASSERTIVENESS

• PROFESSIONAL APPEARANCE TO SUPPORT THE ROLE AS A CUSTOMER SERVICE REPRESENTATIVE

PERFORMANCE MEASUREMENTS

THE PERFORMANCE OF THE CUSTOMER SERVICE REPRESENTATIVE WILL BE MEASURED AS FOLLOWS:

• OPERATING STANDARDS - THE EMPLOYEE WILL NEED TO MEET OR EXCEED THE OPERATING STANDARDS SET IN THE AREAS OF QUALITY, COST, SAFETY, PLANNING, CUSTOMER SATISFACTION, SUPERVISION, EFFICIENCY, PRODUCTIVITY, AND DEPENDABILITY. SUCH STANDARDS WILL BE SET ANNUALLY AND COMMUNICATED TO THE EMPLOYEE

• EMPLOYEE RELATIONS - THE EMPLOYEE WILL BE EVALUATED REGARDING THEIR SKILLS AND ADVANCEMENTS IN THE AREAS OF CUSTOMER SERVICE, POSITIVE AND CORRECTIVE/CONSTRUCTIVE FEEDBACK, AND HELPING TO CREATE A POSITIVE WORK ENVIRONMENT

• CREATIVITY - THIS WILL BE EVALUATED BY HOW ACTIVE THE EMPLOYEE IS IN PARTICIPATING IN ADVANCING THE BUSINESS THROUGH NEW AND INNOVATIVE IDEAS

ACCOUNTABILITY:

• QUALITY OF FINISHED GOODS

• CUSTOMER SATISFACTION OF WORK PRODUCED

• LOW REJECT/REWORK RATE

• TIMELY AND COST-EFFICIENT MANUFACTURE OF PRODUCT

PHYSICAL DEMANDS:

• ABLE TO WORK IN A WAREHOUSE ENVIRONMENT

• ABLE TO LIFT/LOWER UP TO 50 POUNDS

• OCCASIONALLY REQUIRED TO CLIMB, BALANCE, STOOP, KNEEL, CROUCH OR CRAWL

• FREQUENTLY REQUIRED TO HANDLE OR FEEL OBJECTS, TOOLS, OR CONTROLS AND REACH WITH HANDS AND ARMS

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY THE PERSON ASSIGNED TO THIS POSITION. THIS POSITION DESCRIPTION DOES NOT STATE OR IMPLY THAT THE ABOVE ARE THE ONLY DUTIES AND RESPONSIBILITIES ASSIGNED TO THIS POSITION. EMPLOYEES HOLDING THIS POSITION WILL BE REQUIRED TO PERFORM ANY OTHER DUTIES AND RESPONSIBILITIES ASSIGNED BY MANAGEMENT. ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH A DISABILITY.

GOLDEN WEST PACKAGING GROUP IS AN EQUAL OPPORTUNITY EMPLOYER THAT IS COMMITTED TO DIVERSITY AND INCLUSION IN THE WORKPLACE. WE PROHIBIT DISCRIMINATION AND HARASSMENT OF ANY KIND BASED ON RACE, COLOR, RELIGION, SEX (INCLUDING PREGNANCY, CHILDBIRTH, BREASTFEEDING, OR RELATED MEDICAL CONDITIONS), SEXUAL ORIENTATION, GENDER, GENDER EXPRESSION, GENDER IDENTITY, TRANSGENDER STATUS, GENETIC INFORMATION, AGE, PHYSICAL DISABILITY, MENTAL DISABILITY, NATIONAL ORIGIN, MARITAL STATUS, ANCESTRY, MEDICAL CONDITION, FAMILY CARE STATUS, VETERAN STATUS, MILITARY AND VETERAN STATUS, OR ANY OTHER PROTECTED STATUS IN ACCORDANCE WITH THE REQUIREMENTS OF ALL FEDERAL, STATE, AND LOCAL LAWS.

THIS POLICY APPLIES TO ALL EMPLOYMENT PRACTICES WITHIN OUR ORGANIZATION, INCLUDING HIRING, RECRUITING, PROMOTION, TERMINATION, LAYOFF, RECALL, LEAVE OF ABSENCE, COMPENSATION, BENEFITS, TRAINING, AND APPRENTICESHIP. GOLDEN WEST PACKAGING MAKES HIRING DECISIONS BASED SOLELY ON QUALIFICATIONS, MERIT, AND BUSINESS NEEDS AT THE TIME.

Company Description

Golden West Packaging Group, a Lindsay Goldberg portfolio company, is a leading West Coast mill-independent specialty packaging business formed in 2017. The Company provides custom corrugated packaging, folding cartons and displays along with full-service support, including storage, fulfillment, distribution and packaging supplies and equipment, to a diversified customer base. The Company has extensive production capabilities, which include structural and graphic design, value-added converting, flexographic printing and lithographic lamination. From its formation and add on acquisitions, the Group is currently comprised of 12 companies, 13 manufacturing facilities with operations in three countries. The Company is headquartered in Sacramento, California.