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Manager On Duty

Goldfish Swim School - Ann Arbor

Manager On Duty

Ann Arbor, MI
Full Time
Paid
  • Responsibilities

    Smile. It’s a small action that makes a big difference!

    We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Wedesire to maintain a “get it mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. Thatis “why we smile!

    Goldfish Swim School Core Values:• We go above and beyond with every detail to create a GOLDEN EXPERIENCE!• We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.• We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.• We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.• We make a big deal about life’s accomplishments by remembering to CELEBRATE!

    Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working withkids. We provide paid on the job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that willmake you smile too!

    Check out more about this role and learn about how you can build and develop your career:

    Role: Manager on Duty

    Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cashmanagement, customer service, retail and vending department, private party operations and workplace employee activities.

    Primary Responsibilities:

    • Resolves account matters and contacts guests for clarification purposes• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space• Updates informational displays with accurate and timely promotions and literature• Monitor Snack area and providing guidance to Snack Shack staff• Advances through cross-training in multiple roles and substitutes when necessary• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

    • Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.• Assists General Manager and department managers with fulfillment the daily tasks• Manages the school’s staff to ensure high productivity, excellent performance and positive employee satisfaction to ensure satisfaction• Trains and oversees aquatics department to provide superior swim instruction to the students.• Works with staff on class scheduling, student progress, customer service and employee performance & training.• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures for the facility and trains staff• Maintains current certifications and stays up-to-date professionally on the aquatics and management field• Advances through cross-training in multiple roles and substitutes when necessary• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members.

    Job Qualifications and Skills:• Ability to work with children• Prior related leadership and teaching experience is preferred (supervisory roles)• Problem solver and creative thinking skills to identify and resolve challenges that students encounter• Excellent communication and organizational skills• Must pass background examinations prior to training

    If you, or if you know of someone who desires to work for a place where you can make a difference

    Goldfish Swim School Ann Arbor LLC is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see goldfishswimschool.com

    NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties andresponsibilities as assigned by the Employer.

    EEO/GOLDFISH SWIM SCHOOL ANN ARBOR LLC is an Equal Opportunity Employer.