Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Requirements:
Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
Job Position: Manager on Duty
Reports To: General Manager
FLSA Status: Non-Exempt
Summary: Oversees the quality and success of Goldfish Swim School. This encompasses all daily operations including staffing, pool operations, cash management, customer service, retail and vending department and workplace employee activities.
Duties and Responsibilities:
Directs and controls the daily operations to ensure the school is running according to Goldfish Swim School standard operating procedures.
Helps the General Manger and department managers fulfill daily tasks.
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Assists in the training and overseeing of the aquatic department to provide superior swim instruction to students of Goldfish Swim School. Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
Gains a high level of knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Establishes a relationship with all new employees.
Troubleshoots all Links software account issues.
Offers customer service follow-up to any upset members.
Assists in maintaining the employee phone list.
Helps with the subbing process to ensure appropriate staffing.
Ensures the retail area is clean, professional, stocked, labeled and profitable.
Ensures the vending area is clean, stocked, labeled and profitable.
Ensures phone calls and emails are being responded to professionally and in a timely manner.
Creates daily shift notes and sends them to the entire management staff.
Fulfills other duties or responsibilities as assigned by the General Manager or Regional Manager
Maintains current certification and stays up-to-date professionally on the aquatics and management field.
Provides leadership, discipline, and constructive feedback to Deck Supervisors, Teachers, and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
Acts as substitute Deck Supervisor and instructor as necessary.
Assist Management and Deck Supervisors staff in conducting monthly workshops and in-service training.
Assists in all new hire training.
Ensures the flow of the shifts, both on the dry and wet side of the facility, are running smoothly.
Education/Experience: High school diploma or GED is required. Bachelor’s degree preferred. Two or more years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certificates and Licenses: Lifeguard, CPR/AED and First Aid certification required.