Bilingual Front Desk Representative (Non-Seasonal)

Location: Goldfish Swim School Status: Non-Exempt | Part-Time / Full-Time (as applicable)

Job Summary

Goldfish Swim School is seeking a friendly, organized, and customer-focused Front Desk Representative to serve as the first point of contact for our members and guests. This role supports daily operations through customer service, sales, scheduling, and administrative tasks. Bilingual candidates who speak, read, and write fluently in Spanish are strongly preferred to better support our diverse families.

Key Responsibilities

Greet and assist parents and students with a warm, professional attitude

Answer phones, respond to inquiries, and direct calls appropriately

Process student registrations, payments, and merchandise sales

Conduct sales calls and follow-ups with prospective members

Schedule and manage birthday/pool parties and related communications

Prepare daily lesson schedules for instructors and management

Resolve customer questions or concerns with professionalism and care

Maintain cleanliness and organization of front desk, observation, and common areas

Update promotional displays and informational materials

Enforce safety rules and assist with first aid when necessary

Communicate effectively with English- and Spanish-speaking families, both verbally and in writing (phone, email, and in person)

Cross-train to gain a working knowledge of swim instruction programs and curriculum

Qualifications

High school diploma or GED required; some college preferred

Minimum 2 years of customer service and/or administrative experience

Intermediate computer skills (Word, Excel, scheduling or POS systems)

Strong communication and interpersonal skills

Bilingual fluency in English and Spanish (spoken and written) strongly preferred

CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Why Work With Us?

Supportive, family-friendly work environment

Flexible scheduling

Opportunity to make a positive impact on children and families

Fun, energetic workplace focused on safety and growth

Equal Employment Opportunity Statement

Goldfish Swim School is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic

Saving and changing lives, every single day.

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact.

Perks and Benefits:

Paid on-the-job training

Flexible scheduling

Culture driven company

Employee recognition programs

About Goldfish Swim School:

Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School of Katy is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com. NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School of Katy is an Equal Opportunity Employer.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.