Reports to: General Manager

FLSA Status: Exempt

Full time position: minimum of 40 hours per week, nights and weekends required

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and employee engagement.

Duties and Responsibilities include the following:

Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.

Helps the General Manager and department managers fulfill all daily tasks.

Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.

Interacts with the team members on issues related to class scheduling, student progress, customer service and employee performance and training.

Provides sales and marketing training to all qualified sales staff. Works with the Marketing Manager to ensure high levels of customer service and sales performance.

Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Assist GM with purchasing.

Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.

Work with GM and Marketing Manager to manage social media, book water safety presentations and events, and build partnerships with local, like-minded businesses.

Oversee monitoring of email, voice messages, and social media to ensure timely and appropriate responses.

Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

Gains a high level of knowledge of GSS pool operations to ensure understanding and ability to train front desk staff to sell the program and respond to customer concerns.

Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction.

Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.

Maintains current certifications and stays up-to-date professionally on the aquatics and management field.

Education/Experience:

High school diploma or GED is required. Bachelor’s degree in business administration, communications or equivalent is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required. Two or more years as a swimming instructor preferred.

Certificates and Licenses:

Lifeguard, CPR, First Aid, and AED certification required or ability to obtain certification within the first 90 days of employment.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.