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Sales and Customer Service Representative

Goldfish Swim School - Fitchburg

Sales and Customer Service Representative

Madison, WI
Part Time
Paid
  • Responsibilities

    At Goldfish Swim School, we’re looking for smart, energetic and creative people who love kids. We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it" mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally.

    Goldfish Swim School Core Values:

    We go above and beyond with every detail to create a GOLDEN EXPERIENCE!

    We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.

    We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.

    We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.

    We make a big deal about life’s accomplishments by remembering to CELEBRATE!

    This gig is perfect for people looking for flexible hours in a casual and friendly environment where we wear flip flops, celebrate big and small accomplishments and reward hard work with shout awards, gift cards and fun social events. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

    This position has full or part-time potential from 15-30+ hours per week available.

    Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for customers and is responsible for presenting a positive image for the company.

    Benefits & Perks:

    Flexible hours with paid training

    Great pay – we also reward hard work and WOW customer service with gift cards, swag, and bonuses

    Valuable work experience with opportunities for growth and advancement into leadership roles

    Awesome location: we share a parking lot with Princeton Club, Buffalo Wild Wings, Jimmy Johns and are down the street from Starbucks, Target and more

    Primary Responsibilities:

    Enroll new students, manage class bookings, cancellations and makeups

    Follow the sales leads process and is responsible for increasing memberships

    Greet parents and students as they report to the front desk, answer phone calls and respond to inquiries

    Schedules and manages birthday/pool parties. Supervises private party staff

    Provide excellent customer service in answering customer questions, and resolve issues, concerns, and complaints

    Take prospective members on tours

    Assist in marketing execution (in school signage, event coordination, social media)

    Acts as a GSS “ambassador” to provide a Golden Experience to our students, families and team members

    Process sales and registration transactions, assist members with purchases of merchandise and vending

    Maintain cleanliness of the dry side area and performs light cleaning and sanitation duties

    Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary

    Requirements:

    Ability to work with children

    Evening and weekend availability

    Excellent communication, customer service, problem-solving, and organizational skills

    Customer service, sales and/or administrative office experience required

    Punctuality and reliability is a must

    Must pass background examinations (included with training)

    Reports to: General Manager / Assistant General Manager

    Education/Experience: High school diploma or GED required. Some college preferred. Two years previous sales, customer service and/or administrative office experience preferred.

    Goldfish Swim School - Fitchburg is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence- building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see goldfishswimschool.com/fitchburg

    NOTE: The information within this posting is not all-inclusive and may be subject to change. Goldfish Swim School - Fitchburg is an Equal Opportunity Employer.