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Front Desk / Customer Service Representative

Goldfish Swim School - Hudson

Front Desk / Customer Service Representative

Hudson, OH
Part Time
Paid
  • Responsibilities

    Smile… it’s a small action that makes a big difference!We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience

    GOLDEN! We desire to maintain a “get it mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why we smile!

    Are you a self-driven go-getter who enjoys the rush of sales? Do you enjoy prospecting for leads, presenting the merits of an award-winning program and helping your company grow? Check out Goldfish Swim School! We're not your typical company. We wear flip flops, sing on the job, tell corny jokes and love what we do! We offer paid training and set shifts that work perfectly for folks who are in school or balancing other commitments or jobs. We're currently looking for a sales expert to present our program to interested prospects and convert them into loyal members. The ideal candidate will be a sales maven, a team-player and an exceptional ambassador for Goldfish Swim School.

    Preference given to someone with 15-30 hours availability per week

    If you want an easy front desk job simply greeting customers, this position is not for you. But, if you love the rush of adrenaline from being busy, are self-directed and love meeting and beating goals -- we want to talk to you!

    Goldfish Swim School Core Values:• We go above and beyond with every detail to create a GOLDEN EXPERIENCE!• We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.• We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.• We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.• We make a big deal about life’s accomplishments by remembering to CELEBRATE!

    Duties and Responsibilities:

    Responds to inquiries and leads in a timely manner, presents the merits of Goldfish Swim School and converts prospects into loyal members.

    Answers telephone calls, responds to inquiries, takes messages, and screens and directs phone calls in a professional manner.

    Processes student registrations using Salesforce and iClassPro booking software.

    Resolves customer concerns/complaints using a professional approach.

    Assists members with purchases of merchandise and vending.

    Greets parents and students as they report to the front desk.

    Checks in students on the attendance tracking system.

    Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

    Checks voicemail and email correspondence and responds in a timely manner.

    Provides administrative support to management.

    Makes collection calls to resolve billing issues.

    Prepares student lesson schedules for use by instructors and management staff.

    Fulfills other duties and responsibilities as assigned by the Employer.

    Job Qualifications and Skills

    • Ability to work with children• Problem solver and creative thinking skills to identify and resolve challenges• Excellent communication and organizational skills• Must pass background examinations prior to training

    If you, or if you know of someone who desires to work for a place where you can make a differenceGoldfish Swim School Hudson is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water.

    For additional information see goldfishswimschool.comNOTE: The information within this posting is not all-inclusive and may be subject to change.

    Employee to fulfill other duties and responsibilities as assigned by the Employer.Goldfish Swim School Hudson is an Equal Opportunity Employer.

    Job Type: Part-time

    Salary: $10.00 to $12.00 /hour