Are you looking for a great gig where the work is actually fun? Goldfish Swim School - Lakewood Ranch is looking for a front desk/customer service representative to join our team! Our school teaches kids ages 4 months to 12 years to swim and develop safety skills in and around the water. We are an indoor facility so it's never too hot in the summer or too cold in the winter. We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better, due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Requirements:

Ability to work with children

Excellent interpersonal communication and organizational skills

Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative

Reports to: Assistant General Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Schedules and manages birthday/pool parties. Supervises private party staff.

Resolves customer concerns/complaints using a professional approach.

Assists members with purchases of merchandise and vending.

Greets parents and students as they report to the front desk.

Checks in students on the attendance tracking system.

Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

Monitors Snack Shack area and provides guidance to Snack Shack staff.

Checks voicemail and email correspondence and responds in a timely manner.

Updates informational displays with accurate and timely promotions and literature.

Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

Makes collection calls to resolve open account problems.

Prepares twice daily student lesson schedules for use by instructors and management staff.

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: Some college preferred. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: CPR, First Aid and AED certification preferred.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

<p style="font-size: 10pt;text-align: center;"><em>Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.</em></p>