Social Media Coordinator and Customer Service Representative

As a Social Media Coordinator and Customer Service Representative at Goldfish Swim School, you will look for ways to refine, improve, and expand our social media program. Furthermore, you’ll work with the team to create new social marketing campaigns, build brand recognition, and promote all published company content. Provides extraordinary results following the Goldfish standard, promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. This position will also be trained as a swim instructor to understand our product and mission. Part time and Full time positions available.

Job Description

Create compelling and engaging content for social channels

Work cross-functionally with our Marketing and Sales team to develop visuals for social campaigns

Monitor social progress using web analytics tools - review and report on the success of campaigns and develop ways to improve

Incorporate optimization strategies, analyze data, and research the best ways to grow followers and increase engagement

Keep up to date with social changes and trends and relay to key constituents

Monitor holiday/day calendar and pitch ideas for the company to participate along

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Resolves customer concerns/complaints using a professional approach.

Assists members with purchases of merchandise and vending.

Greets parents and students as they report to the front desk.

Checks voicemail and email correspondence and responds in a timely manner.

Skills

Exceptional writing, proofreading, and editorial skills

Results-oriented with high expectations for quality, accuracy, and attention to detail

Must be a team player, highly organized, and ability to work with tight deadlines

Ability to work at a fast pace, handling multiple projects at once

Full competence with G-Suite and Microsoft Office – Excel, PowerPoint, Word, Outlook

Familiarity with social media, especially Instagram, Tiktok, LinkedIn, and Facebook

Strong communication skills

This is a part-time or full time position, where you’ll be expected to dedicate 10+ hours per week working on our social media community. Hours would typically be afternoons and evenings and one weekend day required.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate to high

Are you interested? Apply now!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.