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Front Desk / Customer Service Representative

Goldfish Swim School Norwood

Front Desk / Customer Service Representative

Norwood, MA
Part Time
Paid
  • Responsibilities

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

    We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

    Benefits:

    Leadership roles

    Flexible hours

    Great pay

    Valuable work experience

    Increased social opportunities

    Future references/referrals

    Requirements:

    Ability to work with children

    Excellent interpersonal communication and organizational skills

    Must pass background examinations (included with training)

    High school degree

    Shift Hours: Monday - Friday 8am-2pm

    Monday - Friday 2pm-7pm

    Duties and Responsibilities:

    Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

    Processes student registrations using effective sales/customer service techniques.

    Resolves customer concerns/complaints using a professional approach.

    Assists members with purchases of merchandise and vending.

    Greets parents and students as they report to the front desk.

    Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

    Checks voicemail and email correspondence and responds in a timely manner.

    Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

    Makes collection calls to resolve open account problems.

    Prepares twice daily student lesson schedules for use by instructors and management staff.

    Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

    Fulfills other duties and responsibilities as assigned by the Employer.