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Front Desk Representative

Goldfish Swim School - Overland Park

Front Desk Representative

Shawnee Mission, KS +1 location
Part Time
Paid
  • Responsibilities

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

    We change lives. We help children reach their goals. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

    Requirements:

    Ability to work with children

    Excellent interpersonal communication and organizational skills

    Must pass background examinations (included with training)

    Job Title: Front Desk Customer Service Representative

    Reports to: General Manager/Assistant General Manager

    FLSA Status: Non-Exempt

    Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

    Duties and Responsibilities:

    Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

    Processes student registrations using effective sales/customer service techniques.

    Schedules and manages birthday/pool parties. Supervises private party staff.

    Resolves customer concerns/complaints using a professional approach.

    Assists members with purchases of merchandise and vending.

    Greets parents and students as they report to the front desk.

    Checks in students on the attendance tracking system.

    Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

    Checks voicemail and email correspondence and responds in a timely manner.

    Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

    Makes collection calls to resolve open account problems.

    Fulfills other duties and responsibilities as assigned by the Employer.

    Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

    Certifications and licenses: CPR, First Aid and AED certification preferred.

    Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

  • Locations
    Shawnee Mission, KS • Overland Park, KS