At Goldfish Swim School, we care about providing top-notch swim lessons and making every moment Golden. We offer part-time hours, a set weekly schedule and fully paid training, immediately starting at $20 per hour - This job is perfect if you’re someone who is experienced in customer service, loves kids and is looking to have fun while being part of something bigger. What you’ll do here is going to mean something to someone and make a difference in your community and in a child’s life.

As employers, we recognize that our team members are the most important people in our building since you are the faces at the front desk who show our families why they should choose Goldfish Swim School for their children. We're proud to have been named a Top Workplace 2022. This nomination and award were voted on by our fin-tastic employees! Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what they have to say.

What will you be doing?

As a Member Experience Representative, your skills, knowledge and your fin-tastic personality are essential to your community and the families that we serve. You will be responsible for managing front desk tasks, speaking to children and families and maintaining a school that’s set up for success at every lesson. You’ll guide new families through their first days at Goldfish and be there to support children as they progress from mini and junior swimmers to gliders to pros!

Initiating conversations with both new and returning families about our lessons, our schedule and our well-established and proven curriculum of water safety, swim and swimplay skills. You will also act as a concierge to direct unanswerable questions to managers or pool deck supervisors. Conversations may include:

Sharing knowledge and answering questions about our curriculum

Reviewing schedule openings and scheduling members into classes

Walking new families through the first-day process, offering a tour of our facility and introducing each child to their instructor on their first day

Using your expertise to address parent concerns and help them to resolve any issues they may have

Building relationships with parents and family members through excellent customer service as their schedule and students needs progress through our program

Making sure you and your team are set up for success at every lesson by preparing class schedules and reviewing that day’s lessons for new, canceled or makeup students

Caring for the school by managing inventory, materials and by maintaining a sparkly clean facility when needed, making sure we offer the same quality standards for every child

What can we offer you?

5-8 hour shifts that are the same days and times each week so you always know when you’re working

40 hours of paid training, both online and in person, so you feel well-equipped to succeed in your position

A fun and tropical environment that’s open all year round and is always 90 degrees and sunny

Recognition and rewards - Gift cards, swag or pizza after a long day in the pool, staff outings, community involvement events like planting trees and feeding our first responders and company-sponsored events like baseball games, bowling, and water park tickets. We support our team members at their sporting events, musicals and other activities.

Free E&A ILTP (lifeguard, CPR & AED) certification

Support from your leaders and your team both at work and in life, whether that’s inviting you to bring your friends on board or providing open, honest communication in a positive environment

What will be expected of you?

Ability to work the same scheduled days every week (Ex. Every Monday from 8:30-1:30) including one weekday evening and one weekend day per workweek. Front desk team members are scheduled for 5-8 hour shifts based around lesson times

Dedication to ensuring both customer success and the success of your school. Our willingness to help each student as an individual and your ability to bring your own personality to each conversation are key to the success of both you and the school.You must have communication skills to work not only with children, but with parents and team members as well

The ability to do quality work and represent Goldfish Swim School’s mission to change lives and make a difference every day by going above and beyond with every detail, meeting and exceeding expectations to create a golden experience

Doing the right things, making the right decisions and treating people with integrity, compassion and trust

Easily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile! You may be redirected to our careers page to apply, but we won’t ask you to fill in your entire work history - just attach your resume.

Did you know that most Goldfish Swim School employees didn’t come only from swimming? They’ve been gymnasts, athletes or participate in art and theater and have a variety of backgrounds ranging from fitness, gymnastics or cheerleading to customer success, concierge or front desk positions before discovering their love of Goldfish!

At Goldfish Swim School - Superior, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!

Advancement opportunities available for those who want it - Team members in the past have worked with Goldfish through High School and College to move into management positions, making memories that last a lifetime!

The safety of our swimmers, parents and team members is of the utmost importance. Our pools are disinfected by a Nexgen chlorination system and additionally filtrated through a UV system to provide the safest swimming environment. Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus. Industry experts note that indoor pools and pool operator are far superior at minimizing virus transmission than most indoor spaces.

Some of our most successful team members have worked as a:

Child Care Worker, Camp Counselor and Babysitter or Nanny

Soccer, gymnastics or other coach or Fitness Instructor

Customer success manager or concierge

Stay at Home Mom

Front Desk or Customer Service Representative

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Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.