Summary: Oversees the quality and success of Goldfish Swim School. This encompasses all daily operations including staffing, pool operations, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities.

Duties and Responsibilities include the following. The owner may assign other duties and/or special projects.

1. Directs and controls the daily operations to ensure the school is running per company standards operating procedures.

2. Manages the staff to ensure high productivity, excellent performance and positive employee satisfaction.

3. Trains and oversees aquatics department to provide superior swim instruction to the students. Interacts with the Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.

4. Provides sales and marketing training to all qualified sales staff.

5. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.

6. Gains knowledge and experience in the Member Management software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

7. Gains a high level of knowledge and experience in pool operations necessary to maintain a safe and sanitary swim environment.

8. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.

9. Directs and oversee the implementation of the Emergency Action Plan and all safety procedures that pertain to the facility. Trains all current staff on the EAP.

10. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.12. Plans strategically for the growth of the business and has a high proficiency in Excel and G-suite products.13. Able to create meet operating budgets.

Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.