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Membership Engagement Specialist

Goldfish Swim School - Warson Woods

Membership Engagement Specialist

Saint Louis, MO
Part Time
Paid
  • Responsibilities

    Smile… it’s a small action that makes a big difference! We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why we smile! Goldfish Swim School Core Values:

    • We go above and beyond with every detail to create a GOLDEN EXPERIENCE!

    • We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.

    • We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.

    • We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.

    • We make a big deal about life’s accomplishments by remembering to CELEBRATE! Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on the job training, flexible scheduling, a rewarding work environment, and a one-of-a kind culture that will make you smile too! Check out more about this role and learn about how you can build and develop your career: Role: Front Desk Customer Service Representative

    Salary: $9.00-$13.00 per hourSummary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Your School Name’s LLC’ customers and is responsible for presenting a positive image for the company. Primary Responsibilities:

    • Addresses inquiries via phone, digital and in person and follows up timely

    • Checks in students on the attendance tracking system and prepares lesson schedules for team members

    • Resolves account matters and contacts guests for clarification purposes

    • Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space

    • Updates informational displays with accurate and timely promotions and literature

    • Monitor Snack area and providing guidance to Snack Shack staff

    • Advances through cross-training in multiple roles and substitutes when necessary

    • Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members

    • Enforces safety rules and regulations to prevent accidents; administers first aid when necessary Job Qualifications and Skills

    • Ability to work with children

    • Problem solver and creative thinking skills to identify and resolve challenges

    • Excellent communication and organizational skills

    • Must pass background examinations prior to training If you, or if you know of someone who desires to work for a place where you can make a difference Kirkwood Swim School LLC is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see goldfishswimschool.com NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. EEO/Kirkwood Swim School LLC is an Equal Opportunity Employer.