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Enthusiastic Team Members Wanted

Goldfish Swim School - Wyckoff

Enthusiastic Team Members Wanted

Closter, NJ
Part Time
Paid
  • Responsibilities

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

    We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

    Must be available in the summer and in the fall.

    Benefits:

    Leadership roles

    Flexible hours

    Great pay

    Valuable work experience

    Increased social opportunities

    Future references/referrals

    Requirements:

    MUST BE WILLING TO WORK IN WATER

    Ability to work with children

    Excellent interpersonal communication and organizational skills

    Must pass background examinations (included with training)

    Job Title: Front Desk Customer Service Representative

    Reports to: General Manager/Sales & Service Manager

    FLSA Status: Non-Exempt

    Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

    Duties and Responsibilities:

    Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

    Processes student registrations using effective sales/customer service techniques.

    Schedules and manages birthday/pool parties. Supervises private party staff.

    Resolves customer concerns/complaints using a professional approach.

    Assists members with purchases of merchandise and vending.

    Greets parents and students as they report to the front desk.

    Checks in students on the attendance tracking system.

    Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

    Provides swim instruction based on the Goldfish Swim School curriculum.

    Provides swim instruction based on the Goldfish Swim School curriculum.

    Enforces safety rules and regulations to prevent accidents. Makes rescues and administers first aid when necessary.

    Evaluates students’ progress, and completes required paperwork in a timely manner.

    Interacts with parents/guardians on the activities and development of students’ swim skills.

    Acts as a GSS “ambassador” to ensure parental satisfaction.

    Uses problem-solving and creative thinking skills to identify and resolve challenges that students encounter.

    Inspects pool areas before and after each class for possible maintenance, cleanliness or damage issues. Reports issues to management as appropriate.

    Maintains and ensures proper storage of all pool equipment. Places and removes lane lines.

    Reports accidents and incidents to management. Completes required documentation and paperwork.

    Performs Deck Teacher duties as needed.

    Performs light cleaning duties such as window washing, deck mopping, trash removal etc. on occasion.

    Attend required/mandatory workshops and in-service training outside of regular working hours.

    Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

    Certifications and licenses: CPR, First Aid and AED certification required.

    Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.