2 openings for this position: one at Manchester, and one who will move to our new Cromwell location opening in Fall 2023

Summary: The Sales & Service Supervisor will oversee the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities.

Duties and Responsibilities include the following:

1. Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
2. Helps the General Manager and department managers fulfill all day tasks.
3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
4. Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
5. Provides sales and marketing training to all qualified sales staff.
6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
7. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
8. Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
9. Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
10. Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction.
11. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field

Education/Experience: High school diploma or GED is preferred. Customer service, sales and supervisory experience preferred.

Certificates and Licenses: Lifeguard, CPR, First Aid, and AED required. Lifeguard instructor certification highly recommended.

Work environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

<p style="font-size: 10pt;text-align: center;"><em>Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.</em></p>