Position Scope:

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym

and provide control of the front door location. This position will provide assistance to members’

requests along with inquiries about gym operations & policies as well as perform various

administrative duties as directed by the Gym manager or Front Desk Supervisor. This position is also responsible for promoting, selling, implementing and practicing the programs, policies and procedures pertaining to sales.

Major Responsibilities:

Greets each member and guest promptly, enthusiastically and with a smile to create a

friendly positive entrance into the gym

Says “Hello” to all incoming guests and says “Good-bye” to all outgoing guests

Provides security and control to the front door area of the facility

Checks each member into the gym using the proper check-in procedures

Monitors check-ins to identify delinquent accounts and notifies Front Desk Supervisor

Registers all guests into the gym using proper registration procedures

Ensures that guests and appointments are directed to the appropriate person

in a prompt, professional manner

Answers the phone by the third ring in a professional and courteous manner and uses

proper phone greeting techniques

Addresses caller’s requests and/or takes appropriate messages

Registers all telephone inquiries in the TI register in the Master Production Binder and

transfers all calls to the appropriate recipients

Responds immediately to member requests, inquiries and concerns

Maintains a neat appearance and wears proper uniform attire with nametag while on duty

Distributes keys, towels and other materials as needed

Reserves time/makes appointments for Massage and Personal Training or other activities as needed

Processes retail and concession sales

Attends all staff meetings as directed

Cleans and maintains the front desk area according to Company standards

Responsible for a walk-thru of the facility every hour

Follows proper opening and closing procedures as assigned

Logs all maintenance concerns that are reported

Notifies management of gym incidents that requires incident reports

Works when scheduled and adheres to company attendance policies

Performs other duties as directed by the Front Desk Supervisor and/or General Manager

Maintains and generates members internally and externally with good intentions

Offers detailed recommendations that are congruent with potential members’ goals and aspirations

Presents a healthy lifestyle and fitness professionalism at all times

Has a thorough understanding of overall club systems and operations and enforces procedures and policies

Maintains CPR to current status

Completes designated shift cleaning and signs off on the cleaning chart

Maintains a professional view on all current trends and products

Adheres strictly to monthly membership promotions and pricing

Ensures all members and guests are helped in a prompt and professional manner including giving tours of the facility

Schedules an FMS and orientation with a personal trainer for all new membersQualifications & Requirements:

High school diploma required.

Excellent customer service skills are required.

Ability to communication effectively with both staff and members is critical.

Understanding of basic accounting principles is required.

Understanding of basic cash processing procedures is required.

Functional computer skills are required.

Ability to multi-task is very helpful to successfully perform duties.

Must be able to stand for the duration of their shift.

Job Type: Part-time

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