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Front Desk Associate

Gold's Gym - CGG Operations LLC

Front Desk Associate

2 locations
Longmont, CO
Cheyenne, WY
Part Time
  • Responsibilities

    Position Scope:

    The Front Desk Associate will greet and direct members, guests and staff as they enter the gym

    and provide control of the front door location. This position will provide assistance to members’

    requests along with inquiries about gym operations & policies as well as perform various

    administrative duties as directed by the Gym manager or Front Desk Supervisor. This position is also responsible for promoting, selling, implementing and practicing the programs, policies and procedures pertaining to sales.

    Major Responsibilities:

    Greets each member and guest promptly, enthusiastically and with a smile to create a

    friendly positive entrance into the gym

    Says “Hello” to all incoming guests and says “Good-bye” to all outgoing guests

    Provides security and control to the front door area of the facility

    Checks each member into the gym using the proper check-in procedures

    Monitors check-ins to identify delinquent accounts and notifies Front Desk Supervisor

    Registers all guests into the gym using proper registration procedures

    Ensures that guests and appointments are directed to the appropriate person

    in a prompt, professional manner

    Answers the phone by the third ring in a professional and courteous manner and uses

    proper phone greeting techniques

    Addresses caller’s requests and/or takes appropriate messages

    Registers all telephone inquiries in the TI register in the Master Production Binder and

    transfers all calls to the appropriate recipients

    Responds immediately to member requests, inquiries and concerns

    Maintains a neat appearance and wears proper uniform attire with nametag while on duty

    Distributes keys, towels and other materials as needed

    Reserves time/makes appointments for Massage and Personal Training or other activities as needed

    Processes retail and concession sales

    Attends all staff meetings as directed

    Cleans and maintains the front desk area according to Company standards

    Responsible for a walk-thru of the facility every hour

    Follows proper opening and closing procedures as assigned

    Logs all maintenance concerns that are reported

    Notifies management of gym incidents that requires incident reports

    Works when scheduled and adheres to company attendance policies

    Performs other duties as directed by the Front Desk Supervisor and/or General Manager

    Maintains and generates members internally and externally with good intentions

    Offers detailed recommendations that are congruent with potential members’ goals and aspirations

    Presents a healthy lifestyle and fitness professionalism at all times

    Has a thorough understanding of overall club systems and operations and enforces procedures and policies

    Maintains CPR to current status

    Completes designated shift cleaning and signs off on the cleaning chart

    Maintains a professional view on all current trends and products

    Adheres strictly to monthly membership promotions and pricing

    Ensures all members and guests are helped in a prompt and professional manner including giving tours of the facility

    Schedules an FMS and orientation with a personal trainer for all new membersQualifications & Requirements:

    High school diploma required.

    Excellent customer service skills are required.

    Ability to communication effectively with both staff and members is critical.

    Understanding of basic accounting principles is required.

    Understanding of basic cash processing procedures is required.

    Functional computer skills are required.

    Ability to multi-task is very helpful to successfully perform duties.

    Must be able to stand for the duration of their shift.

    Job Type: Part-time

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