The Assistant General Manager is responsible for all aspects related to membership sales, while overseeing all facets of operations, front desk, sales, and kids club. Acts as support to the General Manager and a production leader of the gym to ensure financial budgets are achieved. The AGM is a role-model of the company's values and culture. In addition, ensures a friendly, clean, and safe environment that is engaging to our members, team members and guests.
Major Responsibilities
Supervise, manage ,and lead sales team members to ensure they are meeting expectations and goals on a consistent basis
Hire, train, and develops sales, kids club, and housekeeping employees
Maintain acceptable level of personal sales production
Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner
Responsible for managing member feedback process
Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner
Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted o
Responsible for communicating and following cash management procedures
Qualifications & Requirements
High School diploma with 3 years professional experience. College degree preferred.
Fitness industry experience preferred but not required.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Strong customer service orientation with proven results.
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor