Front Desk Associate

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.

This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of accounting principles, cash processing procedures and computer skills required.

Gold’s Gym will continue to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you’ll see no limit to your career potential.

Current CPR Certification is required.

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Major Responsibilities:

Greets each members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.

Says “Hello” to all incoming guests and says “Good-bye” to all outgoing guests.

Provides security and control to the front door area of the facility.

Checks each member into the gym using the proper check-in procedures.

Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.

Register all guests into the gym using proper registration procedures.

Sign people up for new memberships.

Ensures that guests and appointments are directed to the appropriate team member or trainer in a prompt, professional manner.

Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.

Addresses caller’s requests and/or takes appropriate messages.

Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.

Responds immediately to member requests, inquiries and concerns.

Maintain neat appearance and wear proper uniform attire with nametag while on duty.

Processes retail and concession sales.

Attends all staff meetings as directed.

Cleans and maintains the front desk area according to Company standards.

Responsible for gym walk-thru as designated in walk-thru log.

Make sure that on walk thru’s you are following all the procedures and wiping down equipment and vacuuming all floor as needed.

Follow proper opening and closing procedures as assigned.

Logs all maintenance concerns that are reported.

Notifies management of gym incidents that requires incident reports.

Works when scheduled and adheres to company attendance policies.

Performs other duties as directed by the Gym Manager.

Qualifications & Requirements:

High school diploma required.

Excellent customer service skills are required.

Ability to communicate effectively with both staff and members is critical.

Understanding of basic accounting principles is required.

Understanding of basic cash processing procedures is required.

Functional computer skills are required.

Ability to multi-task is very helpful to successfully perform duties.