General Position Description Night Manager

The Night Manager greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational tasks.

Duties

Greets and checks-in all members as they enter the gym.

Greets and registers guests.

Answers the phone using the correct greeting and assists callers as needed.

Processes all transactions at the Point of Sale register

Assists members with all inquiries

Ensures that front desk systems are followed such as proper Member Check-In,Telephone Inquiry, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests

Enforces Guest Policy after hours

Maintains a clean and orderly front desk/lobby area

Maintains Coolers and Retail display areas and ensures they are dirt and dust free, Labels forward, all retail neatly hung or folded with UPC scan labels on all items.

Completes Daily Cleaning Gym and Locker Room Checklists

Reviews Daily Inventory counts and prepare inventory restock amounts

Projects a polished, professional image at all times

Provides a superior level of customer service to members and guests

Required Skills

Good communication skills

Good customer service skills

Be able to function effectively in a fast-paced environment

Operate phone and standard office equipment effectively

Basic recordkeeping skills

CPR Certification Required upon employment or obtain a certification within the first 30 days of Hire.