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Membership Sales and Customer Service

Gold's Gym Lowell/Krongaard Group

Membership Sales and Customer Service

Woodbridge, VA
Full Time
Paid
  • Responsibilities

    Job Description

    Fitness Consultant The Fitness Consultant is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members.

    MAJOR RESPONSIBILITIES:

    • Generates sales through Company–sponsored (walk-ins and TI’s) and employee sponsored (outreach and promotions). 
    • Maintains accurate records of all Company-sponsored and employee-sponsored. 
    • Follows up on all prospects by using established Gold’s Gym sales systems. 
    • Conducts gym tours using established Gold’s Gym sales systems. 
    • Conducts telephone inquiries using established Gold’s Gym sales systems. 
    • Establishes and maintains a minimum of 10 lead boxes/bowls in the community on a monthly basis. 
    • Must establish and maintain a minimum required referral program as defined by Gold’s Gym Company standards. 
    • Maintain FC planner using established sales systems. 
    • Must be current on Gold’s Gym Company pricing and promotion schedule.
    • Maintains information on club history, background, philosophy, facilities, staff and policies. 
    • Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations. 
    • Assumes responsibility for developing selling skills. 
    • Prepares for, attends and actively participates in sales meetings. 
    • Maintains a positive relationship with the rest of the staff. Supports other staff in achieving their goals 
    • Participates in all scheduled meetings as directed by the General Manager or Assistant General Manager. 
    • Successfully completes the FC Training courses.

    QUALIFICATIONS & REQUIREMENTS:

    • High school diploma and some college course completion required. College degree, either Associate or Bachelor’s preferred. 
    • Excellent sales, communication and customer service skills. 
    • Must be able to successfully pass all testing requirements including gym tours, telephone inquiry, counselor planner audit, guest card audit, lead box/bowl program, referral program and corporate outreach program. 
    • Ability to achieve acceptable level of units per month. 
    • Thorough understanding of Gold’s Gym’s membership sales systems. 
    • Demonstrated understanding of the Daily Sales Stat report and its contents. 
    • Basic computer skills.
    • Current CPR Certification