Front Desk Associate
The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.
This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of accounting principles, cash processing procedures and computer skills required.
Essential Duties & Responsibilities:
Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym
Say "Hello" to all incoming guests and say "Good-bye" to all outgoing guests
Check each member into the gym using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and notify Front Desk Supervisor in the event of a delinquency
Register all guests into the gym using proper registration procedures
Ensure that guests and appointments are directed to the appropriate ﬁtness consultant in a prompt, professional manner
Answer phone by the third ring in a professional and courteous manner and use proper phone greeting
Address caller's requests and/or take appropriate messages
Register all telephone inquiries in the TI register in the Master Production Binder and transfer the call to the appropriate Fitness Consultant
Respond immediately to requests, inquiries and concerns
Maintain neat appearance and wear proper uniform attire with nametag while on duty
Distribute keys, towels and other materials as needed
Reserve time/make appointments for tanning, special classes or other activities
Process all monetary transactions on the Point of Sale System
Promote and sell merchandise
Assess and keep front desk, retail, drink, supplement display and surrounding areas orderly and clean
Responsible for gym walk-thru as designated in walk-thru log
Follow proper opening and closing procedures
Log all maintenance concerns as identiﬁed
Notify management of gym incidents that requires incident reports
Work when scheduled and adhere to company attendance
Attend all staff meetings as directed
Perform other duties as directed by management
Gold’s Gym will continue to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you’ll see no limit to your career potential.
Current CPR Certification is required.