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Front Desk Associate

Golds Gym - Mount Pleasant

Front Desk Associate

Mount Pleasant, SC
Part Time
  • Responsibilities

    Front Desk Associate

    The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.

    This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of accounting principles, cash processing procedures and computer skills required.

    Essential Duties & Responsibilities:

    Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym

    Say "Hello" to all incoming guests and say "Good-bye" to all outgoing guests

    Check each member into the gym using the proper check-in procedures

    Monitor check-ins to identify delinquent accounts and notify Front Desk Supervisor in the event of a delinquency

    Register all guests into the gym using proper registration procedures

    Ensure that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner

    Answer phone by the third ring in a professional and courteous manner and use proper phone greeting

    Address caller's requests and/or take appropriate messages

    Register all telephone inquiries in the TI register in the Master Production Binder and transfer the call to the appropriate Fitness Consultant

    Respond immediately to requests, inquiries and concerns

    Maintain neat appearance and wear proper uniform attire with nametag while on duty

    Distribute keys, towels and other materials as needed

    Reserve time/make appointments for tanning, special classes or other activities

    Process all monetary transactions on the Point of Sale System

    Promote and sell merchandise

    Assess and keep front desk, retail, drink, supplement display and surrounding areas orderly and clean

    Responsible for gym walk-thru as designated in walk-thru log

    Follow proper opening and closing procedures

    Log all maintenance concerns as identified

    Notify management of gym incidents that requires incident reports

    Work when scheduled and adhere to company attendance

    Attend all staff meetings as directed

    Perform other duties as directed by management

    Gold’s Gym will continue to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you’ll see no limit to your career potential.

    Current CPR Certification is required.

    Apply Today!