Position Overview

Responsible for assisting with the operations of the facility including the maintenance and cleanliness of the facility and equipment. The primary focus of the General Manager includes overall operations of the gym, membership sales, member retention, overall cleanliness of the club, and member/customer satisfaction. Oversees all employees in to ensure professionalism, performance, and adherence to policies and procedures.

We Offer

Competitive pay

Training programs

Employee discounts and perks

Fitness-minded workplace culture

Member Experience Responsibilities

Deliver exceptional gym member experience

Oversee member experience within the gym and lead by example

Provide and maintain the highest level of customer service to our members

Provide effective decision-making regarding customer service issues to provide a positive member experience

Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed

Manages member feedback of gym

Team Member Experience Responsibilities

Deliver exceptional team member experience

Hire, train and schedule all gym-level staff

Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding

Manage and evaluate the performance of all gym team members

Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Gym Management Responsibilities

Facilitate and monitor company-wide initiatives

Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order

Effectively manages the operations of the gym, including managing gym-controllable inventory and assets

Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence

Have business acumen that includes an understanding of the competitive landscape and community around the gym

Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

Fitness industry experience preferred but not required

Promotionally-oriented and have the ability to direct sales through company required outreach programs

Strong customer service orientation with proven results

Excellent verbal and written communication skills

Open, participative leadership style and drive for excellence

Strong work ethic, integrity, and professional demeanor