Position Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.

Hours are 7p to 11pm nightly.

Responsibilities

Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym

Personally checks each member into the gym using the proper check-in procedures

Register all guests into the gym using proper registration procedures

Provides new guests with a tour of the gym and helps answer questions about current membership options

Assists guests with purchasing a new membership

Answers phone in a professional and courteous manner and uses proper phone greeting techniques

Processes retail and concession sales

Cleans and maintains the front desk area

Requirements

Excellent customer service skills

Ability to communicate effectively with both staff and members

Ability to multi-task

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

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