GENERAL POSITION DESCRIPTION
The Group Fitness Manager (GFM) is responsible for the successful operation of the Group Fitness Department.
The GFM is held accountable for hiring, training, managing, and overseeing the group fitness staff to ensure
members and their children receive the highest level of group fitness training possible. Additionally, the GFM will
also perform other duties for Social Media and Website.
Essential Responsibilities and Duties:
Ensure class attendance goals are achieved on monthly basisEnsure Instructor staff is excellent at performing all aspects of their functions and duties.Manages and motivates the Instructor staff (including: hiring, firing, performance management, andrecognition duties)Serves as a the lead customer service contact for members in the group fitness area, including: answeringquestions, welcoming, group fitness orientations and other member communicationsActs as a liaison between the group fitness area and all other departments, communicating relevantinformation to the Instructor staff as neededEstablishes, monitors and analyzes the group fitness budget. Must stay within budget.Develops and implements group fitness policies and proceduresDevelops and manages new and existing youth programsCoordinates quarterly launches for Les Mills formatsCoordinates individual orientations to welcome new membersOrders any supplies needed for the group fitness departmentReview day-to-day statistics on class attendance compared to monthly goalsMeet with Instructors once a year and Program Leads quarterly to review current month’s revenue,monthly goals and previous monthly revenue and goalsFocus on revenue and improving customer service through continued training and accountability on aday-today basis.Oversee promotional events to increase revenue.Develop and maintain staff training manualEnsure sanitation and tidyness of all group fitness studios through proper staff training and cleaning
ADDITIONALDUTIES AND RESPONSIBILTIESMaintain a positive and professional attitude towards job responsibilities, fellow employees and membersPromotes GGX as much as possible using human and electronic resourcesCreates, manages and grows business presence across social media channels, including, but not limited toblogs, Twitter, Facebook, Pinterest, LinkedIn, youTube and Instagram.Implement a proactive strategy for capturing customer online reviews. Monitor online ratings andrespond accordingly.Monitor trends in Social Media tools, applications, channels, design and strategy.Identify threats and opportunities in user generated content surrounding the business, report toappropriate management. Monitors business reputation in social media & website community
QUALIFICATIONSEDUCATION REQUIREMENTSANDCPR/AED certification is requiredMust have experience in developing group fitness freestyle classes
Must have AFAA or Ace Group Fitness Certification or be willing to obtainCollege degree is preferred