Fitness Service Manager

Gold's Gym - SoCal

Fitness Service Manager

Los Angeles, CA +15 locations
Full Time
  • Responsibilities

    If you are passionate about fitness and a person who is a strong leader that wants to make great money working at an UNBELIEVABLE company, then keep reading!

    Why is it great to work here?

    Gold’s Gym SoCal and its affiliated clubs are growing fast and looking for a Fitness Service Manager to help us to provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. Fitness Service Managers are critical in leading every member and every team in their pursuit of healthy, productive, and enjoyable life. We’ll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:

    Work in a fun environment with great people

    Bonus and commission opportunities

    Great benefits package

    John Hancock 401k

    Aflac Supplemental Insurance Options

    free gym memberships and discounts

    Opportunities to grow within the company

    What sets us apart from the rest:

    Dedication to our members’ successes and goals

    Integrity which creates life-long relationships

    Passion for people in the communities we serve

    Pride in what we do and who we are

    Leadership development (ongoing)

    Excellence in execution

    But most of all…. we are more than a gym; we are a family!!

    We want talented individuals who:

    Have a positive, upbeat, and outgoing attitude

    Are passionate about hospitality and excellence for our members

    Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service

    Have fitness industry experience


    Honest and able to demonstrate high integrity, conscientious, truthful; stands up for their beliefs

    Understands the results based personal training process

    Love to constantly learn and grow

    When you come to work you’ll:

    Encourages members to take advantage of a wide assortment of fitness offerings tailored to meet members' goals, and inspires team members throughout the club to do the same.

    Assemble and manage a fully engaged and high performing membership team that aligns with company initiatives and culture.

    Ensure that project/department milestones/goals are met and adhere to approved budgets

    Enforces all club rules, policies and promotes proper execution of all procedures.

    Provides feedback to the General Manager (GM) where performance gaps exist that rise beyond the level of coaching

    Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.

    Manage membership personal training sales generation for their facility

    Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction

    Train staff to generate leads/new business through member promotions, leads, referrals, and guest passes.

    Manage employee performance by coaching, and creating a healthy, positive working environment.

    May service personal training sessions, or teach group classes, where there is a business need. Not to exceed 15% of weekly hours worked

    Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.

    Acts as manager-on-duty at times to support resolution of member concerns.

    There are some MUST HAVES:

    Technique and program design for both personal training and sales.

    Ability to use sound business judgment and have strong analytical skills

    Positive and productive leadership, including motivating, coaching, and communicating with diverse groups

    Ability to effectively communicate with constituents

    Effective listening skills

    Effective delegation and follow-up skills

    Effective planning and organization skills

    Demonstrates ability to create a positive environment

    Demonstrates willingness and openness for self-development

    Ability to identify and use resources to improve overall operations

    Strong leadership qualities coupled with excellent motivational, communication, and team-building skills

    College degree preferred

    Current CPR Certification is required.

    National Certification Required. (One or more of the following):

    American College of Sports Medicine (ACSM)

    Certified Personal Trainer Health Fitness Specialist

    Clinical Exercise Specialist

    Clinical Exercise Physiologist

    Cancer Exercise Trainer

    Certified Inclusive Fitness Trainer

    American Council on Exercise (ACE)

    Personal Trainer Certification

    Lifestyle & Weight Management

    Consultant Certification Advanced Health and Fitness Specialist

    The Cooper Institute Personal Trainer Certification

    International Fitness Professionals Association (IFPA)

    Personal Fitness Trainer Certification

    Advanced Personal Fitness Trainer Master Personal Fitness Trainer

    National Academy of Sports Medicine (NASM)

    Certified Personal Trainer o

    National Council on Strength and Fitness (NCSF) Personal Trainer Certification

    National Exercise and Sports Trainers Association (NESTA) Personal Fitness Trainer Certification o National Federation of Professional Trainers (NFPT) Personal Trainer Certification

    National Strength and Conditioning Association (NSCA) Certified Personal Trainer Certified Strength and Conditional Specialist Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED)

    Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization


    We Celebrate Everyone!! Gold’s Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

  • Locations
    Los Angeles, CA • Long Beach, CA • Arcadia, CA • Valencia, CA • Thousand Oaks, CA • North Hollywood, CA • Montclair, CA • West Covina, CA • Anaheim, CA • Fullerton, CA • Oxnard, CA • Simi Valley, CA • Santa Barbara, CA • Goleta, CA • Hollywood, CA • Santa Clarita, CA