JOB SUMMARY

Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts

Daily maintenance of all Social Media Websites, responding to members/ potential members responding to their concerns/ requests/ suggestions

Drives inquiries from customers and clients towards resolution with end result of retaining clients

Responsible for creating and sending new surveys to members to generate data on areas to increase retention

Records and maintains complete and accurate documentation of all activity performed on appropriate medium

Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company

Qualifications

Bi-lingual Spanish/English Preferred

Compensation

$15-18 per hour

KNOWLEDGE, SKILLS, ABILITY

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Effective verbal and interpersonal skills

Essential computer skills

Ability to work with a team setting and be supportive of the team members

Ability to work successfully in a fast paced environment

Familiar with Social Media Websites, responding to members/ potential members concerns/ requests/ suggestions

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job

High School Diploma or equivalent

One or more years customer service or retention centered position

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Work Environment