Customer Service Manager

Gold's Gym - SoCal

Customer Service Manager

Los Angeles, CA
+11 locations
Culver City, CA
Long Beach, CA
Arcadia, CA
Pasadena, CA
North Hollywood, CA
Montclair, CA
West Covina, CA
Anaheim, CA
Fullerton, CA
Oxnard, CA
Hollywood, CA
Full Time
  • Responsibilities

    Why is it great to work here?

    Gold’s Gym is growing fast and looking for a Customer Service Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:

    Work in a fun environment with great people

    Free gym memberships and discounts

    Great benefits package that includes 401k, medical, vision and dental

    Opportunities to grow within the company

    What sets us apart from the rest:

    Dedication to our members’ successes and goals

    Ability to provide results in every challenge

    Integrity which creates life-long relationships

    Passion for people in the communities we serve

    Pride in what we do and who we are

    Leadership development (ongoing)

    Excellence in execution

    But most of all…. we are more than a gym; we are a family!!

    We want talented individuals who:

    Have a positive, upbeat, and outgoing attitude

    Are passionate about hospitality and excellence for our members

    Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members.

    Have fitness industry experience (preferred)

    Have perseverance to succeed through follow-up and follow through

    Love to constantly learn and grow

    When you come to work you’ll:

    Management/Leadership Duties:

    Manage Operations team to ensure policies and procedures are followed at all times

    Hires, trains and supervises operations team members for the front desk, kids club and housekeeping associates.

    Assist General Manager with member and/or operational issues

    Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time

    Serves as liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists

    Works in cooperation with GM to manage/process cancellations

    Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner

    Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

    Operations Support:

    Ensures that all front desk systems are followed such as proper member check-in, telephone inquiry, guest registration, cash handling, etc.

    Directs and controls all gym walk-throughs

    Communicates with GM regarding ways to improve front desk operations

    Responsible for communicating and following cash management procedures

    Manages the retail sales procedures for the gym.

    There are some MUST HAVES:

    Excellent communication, organization and customer service skills

    Understanding of basic cash procedures

    Basic computer skills

    Ability to handle challenging customer issues with patience, tact and professionalism

    Excellent training skills

    Excellent leadership and management skills

    Current CPR Certification


    Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation

  • Locations
    Los Angeles, CA • Culver City, CA • Long Beach, CA • Arcadia, CA • Pasadena, CA • North Hollywood, CA • Montclair, CA • West Covina, CA • Anaheim, CA • Fullerton, CA • Oxnard, CA • Hollywood, CA