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Operations Manager

Gold's Gym - SoCal

Operations Manager

North Hollywood, CA
Full Time
  • Responsibilities

    Operations Manager in Training

    Management/Leadership Duties:

    Manage Operations team to ensure policies and procedures are followed at all times

    Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.

    Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues

    Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time

    Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists

    Works in cooperation with GM to manage/process cancellations following procedures in place to retain member

    Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner

    Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

    Operations Support:

    Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes

    Directs and controls all gym walk-thrus

    Communicates with GM regarding ways to improve front desk operations

    Responsible for communicating and following cash management procedures

    Manages the retail sales procedures for the gym.

    Job Qualifications:

    Excellent communication, organization and customer service skills

    Understanding of basic cash procedures

    Basic computer skills

    Ability to handle challenging customer issues with patience, tact and professionalism

    Excellent training skills

    Excellent leadership and management skills

    Current CPR Certification