Operations Manager WHY IS IT GREAT TO WORK HERE?
Gold’s Gym is growing fast and looking for a Customer Service Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:
WHAT SETS US APART FROM THE REST:
WE WANT TALENTED INDIVIDUALS WHO:
WHEN YOU COME TO WORK YOU’LL:
THERE ARE SOME MUST HAVES:
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE LEGACY TODAY!
Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to
Management/Leadership Duties: - Manage Operations team to ensure policies and procedures are followed at all times - Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates. - Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues - Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time - Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists - Works in cooperation with GM to manage/process cancellations following procedures in place to retain member - Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner - Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Operations Support: - Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes - Directs and controls all gym walk-thrus - Communicates with GM regarding ways to improve front desk operations - Responsible for communicating and following cash management procedures - Manages the retail sales procedures for the gym.
Job Qualifications: - Excellent communication, organization and customer service skills - Understanding of basic cash procedures - Basic computer skills - Ability to handle challenging customer issues with patience, tact and professionalism - Excellent training skills - Excellent leadership and management skills - Current CPR Certification