Why is it great to work here?
Gold’s Gym is growing fast and looking for a Social Media Field Retention Specialist, to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:
Work in a fun environment with great people
Free gym memberships and discounts
Great benefits packaged that include 401K, medical, vision and dental
Opportunities to grow within the company
What sets us apart from the rest:
Dedication to our members successes and goals.
Ability to provide results in every challenge
Integrity which creates life-long relationships
Passion for people in the communities we serve
Pride in what we do and who we are
Leadership development (ongoing)
Excellence in execution
But most of all…. we are more than a gym; we are a family!!
We want talented individuals who:
Can travel throughout Southern California in reliable transportation
Have a positive, upbeat, and outgoing attitude
Are passionate about hospitality and excellence for our members
Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members.
Have Fitness industry experience (preferred but not required)
Have perseverance to succeed through follow-up and follow through
Love to constantly learn and grow
When you come to work, you'll be:
Daily maintenance of all Social Media Websites, responding to members/ potential members responding to their concerns/ requests/ suggestions
Heavy phone interactions to resolve member issues
Creates data directories/subdirectories for file and report generation retrieval purposes
Daily maintenance of all Social Media Websites, responding to members/ potential members responding to their concerns/ requests/ suggestions
Reviewing discrepancies in data received, requests clarification or advises supervisor of issues related to data and performs data verification routines in accordance with company procedures
Responds to escalated member issues forwarded by field operations. Resolves escalated issues Interacting with departmental and other staff on matters affecting data makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval
Develops and maintains high level of knowledge of customer service inquiry, account maintenance and other internal systems
Makes supervisor and senior management aware of any new or unusual developments regarding any and all member related to social media posting matters
There are some MUST HAVES:
High school diploma (Bachelor’s degree strongly preferred)
Excellent communication and customer service skills
Ability to work autonomously in the field
Ability to handle challenging customer issues with patience, tact and professionalism
Familiar with Social Media Websites, responding to members/ potential members concerns/ requests/ suggestions
Basic to advanced computer skills
Strong work ethic, integrity, and professional demeanor
Desire to be better than you ever have before
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE LEGACY TODAY!
Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.