Why is it great to work here?
Gold’s Gym is growing fast and looking for a Customer Service Manager, just like you, to help us train our teams to provide world class service to our members to help them have and maintain a healthy and happier lifestyle. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:
Work in a fun environment with great people
Free gym memberships and discounts
Great benefits packaged that include medical and dental
Opportunities to grow within the company
What sets us apart from the rest:
Dedication to our members successes and goals.
Ability to provide results in every challenge
Integrity which creates life-long relationships
Passion for people in the communities we serve
Pride in what we do and who we are
Leadership development (ongoing)
Excellence in execution
But most of all…. we are more than a gym; we are a family!!
When you come to work, your typical duties will include:
Provides assistance in the use of personal computer hardware, software, or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
Sets up and configures desktop computers, peripherals and accounts assigning security level;
Installs software and installs and repairs hardware and peripherals;
Tests programs;
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
Maintains systems, databases and web pages;
Administers user accounts;
Designs and produces basic reports;
Sets up and submits production jobs and edits and debugs computer output;
Transfers computer files between platforms;
Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Desktops, Laptops, Network Hardware, Peripherals and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
Arranges for distribution of output to customer;
Maintains records, Network Documentation, User Docs, Etc.
Contributes to unit goals by accomplishing related duties as required.
There are some MUST HAVES:
High school diploma (Bachelor’s degree strongly preferred)
Computer operations training, or experience in a multi-operation system or production control environment strongle preferred
5 years of related experience with computers and providing customer service in a technological environment
Ability to handle challenging issues with patience, tact and professionalism
Have detailed knowledge of security of systems
Advanced computer networking skills
Advanced knowledge of broadband, wifi and servers
Require the knowledge of a variety of hardware as well as software, programming languages, and operation systems, Windows, Mac. (May be tested on appropriate networking computer skills)
Strong Knowledge of Network troubleshooting a must, DHCP, DNS, 10/100/1000, Etc
Strong work ethic, integrity, and professional demeanor
Desire to be better than you ever have before
Compensation is from $85,000