Why is it great to work here?

Gold’s Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:

Work in a fun environment with great people

Great benefits package that includes 401k, medical, vision and dental, free gym memberships and discounts

Opportunities to grow within the company

What sets us apart from the rest:

Dedication to our members’ successes and goals

Integrity which creates life-long relationships

Passion for people in the communities we serve

Pride in what we do and who we are

Leadership development (ongoing)

Excellence in execution

But most of all…. we are more than a gym; we are a family!!

We want talented individuals who:

Have a positive, upbeat, and outgoing attitude

Are passionate about hospitality and excellence for our members

Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service

Have fitness industry experience (preferred)

Love to constantly learn and grow

When you come to work you’ll:

Assemble and manage a fully engaged and high performing membership team that aligns with company initiatives and culture.

Ensure that project/department milestones/goals are met and adhere to approved budgets

Enforces all club rules, policies and promotes proper execution of all procedures.

Keep the club fully staffed through review of applications, interviewing making hiring recommendations to the general manager.

Manage membership sales generation for their facility

Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction

Train staff to generate leads/new business through member promotions, leads, referrals, and guest passes.

Manage employee’s performance by coaching, and creating a healthy, positive working environment.

Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.

There are some MUST HAVES:

Ability to use sound business judgment and have strong analytical skills

Ability to effectively communicate with constituents

Effective listening skills

Effective delegation and follow-up skills

Effective planning and organization skills

Demonstrates ability to create a positive environment

Demonstrates willingness and openness for self-development

Ability to identify and use resources to improve overall operations

Strong leadership qualities coupled with excellent motivational, communication and team building skills will make you an ideal candidate for this position.

College degree preferred

Current CPR Certification is required.

ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE LEGACY TODAY!

Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to

Job Summary:

This position will oversee all aspects of the Gold’s Studio department for all Gold’s Gym SoCal locations including hiring, recruiting, and training new Coordinators and Group Training Coaches. In addition, this position is responsible for ensuring growth in member participation through education, group trends, and new programs.

Duties and Responsibilities:

Drive new client acquisition and achieve monthly revenue targets

Drive client retention through creating community and engagement

Executes procedures as outlined by Gold’s Studio manual

Work with other departments to achieve 60% of new members using the facility a minimum of 9 times a month

Oversee training provided by all Group Coordinators

Train all group Coordinator s to help, assist, motivate and retain all members

Oversee all group Coordinator s scheduling for all Gold’s Studio classes as needed

Maintain microphones, stereo equipment, rooms and equipment storage areas

Prepare and discuss weekly reports with club Coordinators

Work with Marketing to promote all classes and events internally and externally

Ability to perform all duties as required for Gold’s Studio instructors

Attends all staff and club meetings and events

Establish and maintain professional relationships with members and staff

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

Ability to respond quickly and appropriately to emergency situations

Expectations:

Present a professional demeanor at all times when representing Golds Gym SoCal

Provide input in developing strategies to support club goals and objectives

Develop and build a team atmosphere among staff and department

Ability to respond to common inquiries or complaints from members

Job Requirements:

Available to work weekends and evenings and holidays

Ability to regularly travel and work at the club level

Must hold current CPR certification or obtain within 60 days of start date

Certification by A.C.E., A.S.C.M., N.S.C.A., MOSSA or other nationally recognized certification

Ability to work well with others

Customer service abilities

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking