Operations Manager

Management/Leadership Duties:

The Back Office Manager is responsible for membership retention while selling renewals/upgrades to current gym members.

Serve as liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues

Responsible for cash deposit ensuring daily deposits are made on time.

Partner with cleaning team to ensure proper level of cleanliness are maintained at all times including daily management of the cleaning checklists.

Work with General Manager (GM) to manage/process cancellations and strive to retain members.

Help ensure all members concerns are addressed in a timely manner.

Responsible for communicating and following cash management procedures.

Manage the retail sales procedures for the gym.

Job Qualifications:

1-2 years of relevant work experience.

College degree preferred.

Excellent communication, organization and customer service skills

Working knowledge of cash procedures and basic computer skills

Ability to handle challenging customer issues with patience, tact and professionalism

Excellent training, leadership and management skills

Excellent communication, organizational and customer service skills

The position is Full time with a flexible schedule. Previous sales and/or customer service experience is preferred. Fitness background is a plus. Fun environment with a free membership included.