Overview

The Front Desk Manager is responsible for leading front-end team member, member and guest experience. The position will help manage the gym’s day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk. The Front Desk Manager will make sure the Front Desk and Kids Club operate at maximum efficiency, while role-modeling the company’s values and culture.

The Front Desk Manager will work the front desk 35 hours a week, with 15 hours of administrative work per week.

Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly front-end experience.

Assists in training and supervising team members for the Front Desk and Kids Club Departments to deliver our Gold’s Gym’s service promise consistently

Effective, professional labor management - Creates and manages Front Desk & Kids Club schedules, before Assistant General Manager signs off on them. Ensures the timely correction of all missed punches for Kids Club and Front Desk teams.

Responsible for the monthly inventory process to be completed accurately and on time, including managing and receiving orders for Retail & Concessions.

Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follow all Cash Management procedures. Ensures that all Front Desk policies and procedures are followed, such as proper member check-in, telephone inquiry, guest registration, replacement of member ID cards, delinquent account procedures, account change requests & updates, travel/guest passes.

Ensures that all Kids Club policies and procedures are followed, such as check in/pick Up, Kids Club rules, all Safety Policies, CPR Requirements, KC Sales and Agreement Completion, etc.

Maintains personal sales production expectations on monthly basis.

Benefits

Free Gold's Gym Membership to over 13 locations in the Carolinas!

15% Employee Discount on Clothing and Products

401K benefits

Ability to earn extra income in commissions and bonuses

Qualifications

High school diploma or equivalent required

Excellent customer service skills are required

Ability to communicate effectively with both staff and members

Ability to communicate effectively verbally, non-verbally and in writing is required

Understanding of basic accounting principles is required

Understanding of basic cash processing procedures is required

Functional computer skills are required

Ability to multi-task

Must be able to work a flexible work schedule to include holidays and weekends

Must be able to lift 25 lbs repeatedly and stand for extended periods of time

Uphold Gold’s Gym mission and values

Comply with all Gold’s Gym policies and procedures

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.